Head of Customer Success

October 20, 2024

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Zafran Security

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Zafran Security is a company that specializes in threat exposure management, offering a centralized platform that integrates with security tools to uncover, remediate, and mitigate exposure risks across hybrid environments. The platform provides features like exposure hunting, vulnerability prioritization and remediation, proactive exposure mitigation, and a risk-based vulnerability management approach. Trusted by Fortune 500 companies, Zafran aims to improve organizations' defense postures by continually analyzing and optimizing their security controls to protect against high-profile vulnerabilities and threat groups.

11 - 50 employees

🔐 Security

🔒 Cybersecurity

🤝 B2B

📋 Description

• Serve as the main point of contact between the customers and the Zafran team. • Manage and oversee all contract renewals for our customer base, ensuring high retention rates and customer satisfaction. • Develop the customer success team, fostering a culture of customer-centricity and continuous improvement. • Develop and maintain strong relationships with key customers, acting as a trusted advisor to understand their needs and deliver exceptional service. • Establish key performance metrics for the customer success team, track progress, and report on performance to senior management. • Gather and analyze customer feedback to inform product development and improve the overall customer experience. • Collaborate with sales, marketing, product, and engineering teams to ensure customer needs are met and to drive company-wide success. • Oversee the customer onboarding process, ensuring a smooth and positive experience for new customers and quick time-to-value. • Build and maintain strong, long-lasting relationships with customers, acting as a trusted advisor to ensure their continued satisfaction and success. • Conduct training sessions to educate customers about the features and benefits of Zafran's platform.

🎯 Requirements

• At least 5 years of experience in a senior leadership role (Head of, VP, etc.) within customer success, account management, or a related field. • Strong understanding of the cybersecurity industry and related technologies. • Proven track record of building and leading successful customer success teams. • Ability to develop and execute strategic plans that drive customer success and business growth. • Experience working in a SaaS B2B technology-focused company and a strong understanding of CS best practices. • Strong analytical skills, with the ability to leverage data to drive decisions and optimize processes. • Excellent communication, presentation, and interpersonal skills.