Director of Customer Success

October 31

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Titan Cloud Software

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Cloud Software & M2M Technology Solutions • UST/AST Compliance Management • Environmental Services • Fuel Polling and Inventory Optimization • Facility Maintenance and Asset Tracking

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Description

•Who We Are •Titan Cloud is a market-leading provider of Fuel Asset Optimization •We help clients reduce compliance risk, lower maintenance costs, and increase revenue •As Director of Customer Success, you will own the ultimate success of our customer base •This includes seamless onboarding, program success, retention, and renewal •Lead a team of high performing Customer Success Managers •Define and demonstrate the value delivered to Titan Cloud’s customers •Proactively monitor engagement and program effectiveness to prevent churn •Create metrics and dashboards to provide visibility and actionable insights •Be willing to travel and spend time onsite with strategic customers

Requirements

•Bachelor's degree in Business, Computer Science or related field •3-7 years of experience establishing and leading a Customer Success team within a high-growth SaaS, software, or related technology firm •Experience working with the Fuel industry and adjacent industries •Proven track record of leading six to seven-figure engagements with enterprise customers and deliver outcomes for the customers that result in material ACV/ARR growth •Passionate about Customer Success and high-quality deliverables, and tenacious at driving long-term customer value •A strategic thinker and creative problem solver •Exceptional stakeholder management skills and ability to manage complex relationships with customers and partners •Has superior organizational skills and the ability to prioritize and deliver on multiple priorities •Takes initiative and a leadership role on various projects and acts as a project manager to deliver on business goals •Ability to deliver desired outcomes and results within or before the desired timeframe •Ability to mentor and coach employees effectively •Strong technical aptitude - ability to understand and explain complex technical products or issues •Be able to work in a high-growth environment and comfortable navigating through ambiguity

Benefits

•Medical Insurance (including HSA/FSA accounts) •Dental Insurance •Group Term Life Insurance •Vision Insurance •Disability Insurance •Maternity/Paternity Leave •401(k) •Additional & Voluntary Benefits (such as Auto Insurance / Home Insurance / Renters Insurance / Pet Insurance / Legal Service Plans / Supplemental AD&D / Commuter Benefits / Personal Excess Liability / Identity Theft Protection / Accident / Critical Illness / Hospital Indemnity)