Director of Client Success

November 6

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Power TakeOff

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Utility Energy Efficiency • M&V 2.0 • NMEC • SMB Energy Efficiency • Real-Time Energy Management

51 - 200

💰 $65k Seed Round on 2014-10

Description

• The Director of Client Success will lead our external work with new and existing clients to deliver successful outcomes for our clients and our business. • This position offers the opportunity to collaboratively innovate excellence in the utility DSM industry. • You will oversee the Client Success team serving as the primary point of contact representing Power TakeOff with our clients, sharing program updates and reports. • Communicating capabilities and boundaries, uncovering and understanding client needs, and sharing those internally to inform delivery of existing services and development of new services. • Driving sales of renewals and expansions, and facilitating the associated contracting.

Requirements

• Minimum education: Bachelor’s degree in a relevant field. • Minimum of 8 years of experience in the energy industry, preferably in utility DSM, energy efficiency, or demand response. • Strong understanding of utility operations, regulatory environment, and market dynamics related to energy efficiency and demand response programs. • Proven track record serving as the primary point of contact for a portfolio of utility clients, with demonstrated results driving best-in-class client satisfaction. • Excellent strategic thinking, problem-solving, and decision-making skills, with the ability to navigate complex situations toward positive business outcomes. • Experience managing portfolios of work exceeding $10,000,000. • Exceptional leadership and interpersonal skills, with the ability to build and motivate high-performing teams in a fast-paced and dynamic environment. • Strong project management skills with the ability to effectively prioritize and manage multiple initiatives simultaneously, particularly in a remote environment. • Strong relationships and references within the utility industry. • Superior written and verbal communication skills, with the ability to effectively engage and influence internal and external stakeholders at all levels of the organization. • Self-motivation to deliver with excellence and grow professionally. • High level proficiency with Salesforce and its uses for data management of energy efficiency programs including tracking of outreach activity, project and savings data, team performance, dashboards, reports, etc. • Proficiency with a range of computer applications such as Microsoft Office, Google Suite, Adobe, etc. • Commitment to diversity, equity, and inclusion. • Passion for Power TakeOff’s mission to identify and deliver data-driven solutions to guide our partners and their communities to a lower carbon future.

Benefits

• Medical insurance including vision and dental, ranging from Bronze to Platinum plans with deductibles as low as $500. • Contributions to a Health Savings Account (HSA) on applicable plans. • SIMPLE IRA retirement plan with company matching. • Student Loan Incentive Repayment Program (eligible 12 months after employment). • Opportunities for professional development and growth. • 41 days of starting paid time off, increasing to 46 days after the first year. • 15 paid vacation days, increasing to 20 after the first year. • 7 flexible well-being days. • 9 paid holidays. • All-company winter break between Dec. 25th and Jan. 1st. • Summer 'Friyays' – from June through August we get each 2nd and 4th Friday off!