Director of Client Success

November 6, 2024

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Power TakeOff

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Power TakeOff is a utility implementation contractor that specializes in energy efficiency solutions for small and medium businesses (SMBs). It leverages Advanced Metering Infrastructure (AMI) investments to deliver custom, data-driven energy efficiency programs such as the Virtual Commissioning (VCx) energy efficiency program. By using software like the Utility Intelligence Platform, Power TakeOff enables utilities to engage customers with personalized insights and operational measures that result in significant energy savings. Their innovative approach capitalizes on remote analytics and virtual engagement to improve customer engagement and drive effective energy reductions across the U. S.

Utility Energy Efficiency • M&V 2.0 • NMEC • SMB Energy Efficiency • Real-Time Energy Management

51 - 200 employees

Founded 2007

⚡ Energy

🤝 B2B

💰 $65k Seed Round on 2014-10

📋 Description

• The Director of Client Success will lead our external work with new and existing clients to deliver successful outcomes for our clients and our business. • This position offers the opportunity to collaboratively innovate excellence in the utility DSM industry. • You will oversee the Client Success team serving as the primary point of contact representing Power TakeOff with our clients, sharing program updates and reports. • Communicating capabilities and boundaries, uncovering and understanding client needs, and sharing those internally to inform delivery of existing services and development of new services. • Driving sales of renewals and expansions, and facilitating the associated contracting.

🎯 Requirements

• Minimum education: Bachelor’s degree in a relevant field. • Minimum of 8 years of experience in the energy industry, preferably in utility DSM, energy efficiency, or demand response. • Strong understanding of utility operations, regulatory environment, and market dynamics related to energy efficiency and demand response programs. • Proven track record serving as the primary point of contact for a portfolio of utility clients, with demonstrated results driving best-in-class client satisfaction. • Excellent strategic thinking, problem-solving, and decision-making skills, with the ability to navigate complex situations toward positive business outcomes. • Experience managing portfolios of work exceeding $10,000,000. • Exceptional leadership and interpersonal skills, with the ability to build and motivate high-performing teams in a fast-paced and dynamic environment. • Strong project management skills with the ability to effectively prioritize and manage multiple initiatives simultaneously, particularly in a remote environment. • Strong relationships and references within the utility industry. • Superior written and verbal communication skills, with the ability to effectively engage and influence internal and external stakeholders at all levels of the organization. • Self-motivation to deliver with excellence and grow professionally. • High level proficiency with Salesforce and its uses for data management of energy efficiency programs including tracking of outreach activity, project and savings data, team performance, dashboards, reports, etc. • Proficiency with a range of computer applications such as Microsoft Office, Google Suite, Adobe, etc. • Commitment to diversity, equity, and inclusion. • Passion for Power TakeOff’s mission to identify and deliver data-driven solutions to guide our partners and their communities to a lower carbon future.

🏖️ Benefits

• Medical insurance including vision and dental, ranging from Bronze to Platinum plans with deductibles as low as $500. • Contributions to a Health Savings Account (HSA) on applicable plans. • SIMPLE IRA retirement plan with company matching. • Student Loan Incentive Repayment Program (eligible 12 months after employment). • Opportunities for professional development and growth. • 41 days of starting paid time off, increasing to 46 days after the first year. • 15 paid vacation days, increasing to 20 after the first year. • 7 flexible well-being days. • 9 paid holidays. • All-company winter break between Dec. 25th and Jan. 1st. • Summer 'Friyays' – from June through August we get each 2nd and 4th Friday off!