Customer Success Director

November 27

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Personal Training • Functional Nutrition • Massage Therapy • Lifestyle Coaching • Corporate Wellness

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💰 $2.8M Venture Round on 2020-11

Description

• Salary Range: $100K • Benefits: FREE employee-only medical coverage available under some of our plans. • FREE short-term disability (STD), life insurance coverage, and an employee assistance program. • Plus, a 4% employer match with our 401(k). • Location: Remote with approximately 6 trips a quarter to Chicago, Atlanta and elsewhere. • Reports to: SVP, Partnership Strategy • Your Mission: Own the success of client partnerships, create alignment between client expectations and service delivery. • The Legacy You’ll Leave: Retain 100% of your clients, deliver 110% Net Recurring Revenue (NRR).

Requirements

• You have 3-5 years experience in commercial real estate. This is REQUIRED. • You may have worked in: Customer Success, Client Relations, Business Development, or Implementation. • You are familiar with the commercial real estate ecosystem. • You have managed high performing teams in the past. • You have efficiently collaborated with internal teams to address client needs. • You have specific examples of how you translated data into customer stories. • You have led effective client meetings delivering value. • You have successfully created and been responsible for all client communication. • You have demonstrated deep industry expertise. • You have effectively managed the customer lifecycle.

Benefits

• FREE employee-only medical coverage available under some of our plans. • FREE short-term disability (STD), life insurance coverage, and an employee assistance program. • Plus, a 4% employer match with our 401(k). • Other incredible benefits HERE.