Customer Success Director

November 27, 2024

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lulafit

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Lulafit is a company specializing in transforming office buildings into vibrant workplace destinations through exceptional hospitality and amenity services. They leverage over a decade of industry expertise to offer services such as amenity consulting, fitness center management, and community engagement. Lulafit's proprietary technology enhances tenant experiences by providing tools for membership management, wellness content, event programming, and more. With a focus on creating beautiful, functional, and sustainable spaces, Lulafit partners with landlords to design and manage amenities across major markets, aiming to improve tenant retention and satisfaction through their customized wellness and amenity solutions.

Personal Training • Functional Nutrition • Massage Therapy • Lifestyle Coaching • Corporate Wellness

11 - 50 employees

🧘 Wellness

🏠 Real Estate

☁️ SaaS

💰 $2.8M Venture Round on 2020-11

📋 Description

• Salary Range: $100K • Benefits: FREE employee-only medical coverage available under some of our plans. • FREE short-term disability (STD), life insurance coverage, and an employee assistance program. • Plus, a 4% employer match with our 401(k). • Location: Remote with approximately 6 trips a quarter to Chicago, Atlanta and elsewhere. • Reports to: SVP, Partnership Strategy • Your Mission: Own the success of client partnerships, create alignment between client expectations and service delivery. • The Legacy You’ll Leave: Retain 100% of your clients, deliver 110% Net Recurring Revenue (NRR).

🎯 Requirements

• You have 3-5 years experience in commercial real estate. This is REQUIRED. • You may have worked in: Customer Success, Client Relations, Business Development, or Implementation. • You are familiar with the commercial real estate ecosystem. • You have managed high performing teams in the past. • You have efficiently collaborated with internal teams to address client needs. • You have specific examples of how you translated data into customer stories. • You have led effective client meetings delivering value. • You have successfully created and been responsible for all client communication. • You have demonstrated deep industry expertise. • You have effectively managed the customer lifecycle.

🏖️ Benefits

• FREE employee-only medical coverage available under some of our plans. • FREE short-term disability (STD), life insurance coverage, and an employee assistance program. • Plus, a 4% employer match with our 401(k). • Other incredible benefits HERE.