Director of Customer Success

December 13, 2024

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CLARA Analytics

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CLARA Analytics is a leading provider of AI-driven technology solutions for casualty claims management. Its platform, CLARAty. ai, offers tools such as Document Intelligence, Triage, Treatment, and Fraud detection, designed to optimize the claims process for insurance carriers, MGAs/MGUs, reinsurers, and self-insured organizations. By leveraging artificial intelligence and machine learning, CLARA Analytics helps reduce loss costs, improve operational efficiency, and detect fraudulent claims in real-time. Its solutions are used widely within the workers' compensation, auto liability, and general liability sectors, providing actionable insights and industry benchmarking to enhance claims management outcomes.

workers'​ compensation • occupational injuries • insurtech • data science • predictive analytics

51 - 200 employees

Founded 2016

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• As a Director of Customer Success, you will play a critical role in client onboarding and retention. • You’ll be driving meaningful customer relationships fueled by data-driven strategies. • You'll work on building and developing customer experience for sustained growth.

🎯 Requirements

• BA/BS (MBA/Master preferred) • Ideally 10-12+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role • Experience in the insurance casualty industry • Experience and/or domain knowledge in AIaaS is a must • Experience in working with complex, multi-divisional, multi-geographical customers • Ability to create structure in ambiguous situations and design effective processes • Exceptional communication skills, highly organized, collaborative and detail data oriented • Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals • Experience in mentoring and setting team goals • Ability to travel up to 25% of the time

🏖️ Benefits

• The opportunity to make a real impact on a growing company. • Work on challenging and rewarding projects that will push your technical skills. • Collaborative and supportive work environment. • Competitive salary and benefits package. • Be a part of a team that is passionate about what we do.