Cloudbeds
Cloudbeds is a comprehensive hospitality management software platform that provides a unified solution for managing all aspects of property operations. It includes features such as property management systems (PMS), payment processing, guest communication and experience management, revenue and analytics, distribution and marketing tools, and pricing intelligence. Cloudbeds aims to streamline operations, increase revenue, and enhance the guest experience for hotels, hostels, short-term rentals, and other lodging businesses. The platform integrates with various partners through an open API, offering flexibility and customization to meet the specific needs of diverse hospitality properties. With a focus on modernizing and automating processes, Cloudbeds is trusted by tens of thousands of properties worldwide for efficient and effective hospitality management.
Technology • Software • Hotels • Property Management Software • Hostels
Customer Support Coach
January 24
Cloudbeds
Cloudbeds is a comprehensive hospitality management software platform that provides a unified solution for managing all aspects of property operations. It includes features such as property management systems (PMS), payment processing, guest communication and experience management, revenue and analytics, distribution and marketing tools, and pricing intelligence. Cloudbeds aims to streamline operations, increase revenue, and enhance the guest experience for hotels, hostels, short-term rentals, and other lodging businesses. The platform integrates with various partners through an open API, offering flexibility and customization to meet the specific needs of diverse hospitality properties. With a focus on modernizing and automating processes, Cloudbeds is trusted by tens of thousands of properties worldwide for efficient and effective hospitality management.
Technology • Software • Hotels • Property Management Software • Hostels
📋 Description
• Assist and support our existing customers (hotel properties) daily in the use of our software in English or Thai • Resolve customers' complaints/questions via phone, email, chat, or any other media that Cloudbeds uses to help customers • Troubleshoot and make outbound calls for escalated issues when necessary • Cultivate and maintain an excellent relationship with customers to build client loyalty/retention and promote increased usage and adoption of the software • Gather customers' feedback and requirements for future releases of the software • Use training materials to keep up-to-date with the latest system's updates • Help create new tutorials as needed by contributing content to the database of support articles • Attend company-wide online training sessions
🎯 Requirements
• 1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager or similar roles • Previous experience in customer service or similar is a plus • Native or Fluent in English • Native or fluent Thai • Excellent communication skills and a positive attitude • Excellent problem-solving skills and emotional management • Great levels of learning agility • Compatible graduation course or more than 2 years of proven experience in the area • Skill with computers and systems • Excellent internet/wifi connection • Note: This is a remote position that can be done anywhere
🏖️ Benefits
• Remote First • PTO in accordance with local labor requirements • 2 corporate apartment accommodations for employee use for free (San Diego & São Paulo) • Full Paid Parental Leave • Home office stipend based on country of residency • Professional development courses in Cloudbeds University • Therapy + coaching sessions (limited per year) • Access to professional development, including manager training, upskilling and knowledge transfer.
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January 24
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