Senior Business Systems Analyst

October 9

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Cloudera

WebsiteLinkedInAll Job Openings

Big Data • Cloud Computing • machine learning • cloud • Analytics

1001 - 5000

💰 $4.1M Venture Round on 2013-01

Description

• Business Process Analysis & Solution Design • Proactively seek out and identify needed system enhancements • Point of contact for business stakeholders around prioritization, coordination, and escalation of projects and enhancements • Analyze existing business processes and system configurations to identify gaps • Gather and document business requirements from end users as well as supporting the prioritization process. • Review best practices and elicit information regarding feature roadmap with vendors • Design solutions to optimize processes and user experience • Present to-be solutions to business stakeholders using formal design documentation, flowcharts, and example use case scenarios • Provide developers with well defined user stories and acceptance criteria to ensure customizations are implemented according to business stakeholder requirements • Ensure system modifications adhere to the change control processes and compliance policies • Know when the best solution may not be a change in system design • Planning, execution and documentation of testing phases as required. • Communicate system changes to broader user audience in advance so they understand the change and how to use it prior to implementation • Develop documentation to support end-user training and knowledge transfer within the team • Issue Triage Support • Resolve L2 support tickets as assigned and within established service level objectives • Escalate issues to to vendor technical support as appropriate • Answer user questions and direct them to training materials

Requirements

• B.S. or B.A. degree in BIS, Computer Science or related field • Minimum of 5+ years of experience working as a Business Systems Analyst supporting Sales/Sales Operations or Support • Salesforce Administrator, Sales Cloud Consultant, or Service Cloud Consultant certification • Subject matter expertise working with Customer Support in areas such as Case lifecycle, SLAs, Omnichannel, swarming etc • Subject matter expertise working with Sales and Customer Support teams with a firm understanding of demand generation, pipeline management, forecasting, and/or quote-to-cash processes • Experience with diagramming tools to develop process flow charts and user experience mock ups (LucidChart Miro,, Visio, Omnigraffle) • Proficiency with G-Suite or MS Office (word processing, spreadsheets, and presentations) • Familiarity with Agile project management and development lifecycle processes • Ability to adjust and set priorities to meet deadlines • Strong verbal communication skills, including presentation skills • Ability to work effectively in a professional manner • Strong customer service orientation

Benefits

• Generous PTO Policy • Support work life balance with Unplugged Days • Flexible WFH Policy • Mental & Physical Wellness programs • Phone and Internet Reimbursement program • Access to Continued Career Development • Comprehensive Benefits and Competitive Packages • Paid Volunteer Time • Employee Resource Groups