Customer Support Representative
October 15
Description
• Join a Fast-Growing SaaS Company & International Team • Work 100% Remote or Hybrid from our offices in Bratislava or Prague • 1:1 Coaching Sessions with our Resident Coach • Base Salary: €1.300 gross/month plus bonus up to €400 gross/month • Work Shift: 8:30 am - 5:00 pm CET • CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue. • Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. • As a key player in our Customer Support L1 team, you'll be the hero clients rely on for swift and insightful answers about CloudTalk’s cutting-edge platform. • We’ll give you all the tools and support you need to succeed. • You should have some basic technical acumen and a genuine interest in technology, especially if you're excited to dive deeper into technical knowledge and skills. • You’re adaptable, resilient, and thrive in a fast-paced environment. • If you’re a team player who loves collaborating, sharing ideas, and continuously improving, you’ll fit right in! • Provide top-tier technical support via chat and email to both new and existing customers. • Build and maintain lasting customer relationships. • Work with a diverse, international client base spanning multiple industries and regions. • Help improve our technical documentation and internal knowledge base for troubleshooting purposes. • Represent CloudTalk professionally while solving customer issues with empathy and efficiency.
Requirements
• English Fluency • You are comfortable covering the 8:30 am - 5:00 pm CET shift • You’re ready to support your teammates and contribute to a positive work environment. • You have basic technical skills and a strong desire to learn more about our product and industry. • You take ownership of your tasks and work with minimal supervision. • You’re eager to continuously grow your skills and knowledge.
Benefits
• 1-1 Coaching sessions with our resident communications advisor • Leaders Academy & Learning and Development Budget • Unlimited Paid Time Off • Volunteering Days • Home office budget • MacBook for work • Recharge Fridays once per quarter • Fitness Allowance • Referral bonuses • Virtual & physical team buildings • Company merchandise
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