Customer Support Engineer
July 25
Description
• Engage with customers through chats, emails, and calls, offering stellar support and solutions. • Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues. • Provide alternative solutions, aiming to retain and delight our customers and clients. • Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.
Requirements
• Exceptional communication skills, adept in various interactions. • A keen desire to create outstanding customer experiences. • Analytical prowess and logical problem-solving skills. • A sense of ownership, treating each situation with responsibility and dedication. • Meticulous attention to detail, coupled with an eagerness to continuously learn and improve. • Fluency in Portuguese. • Upper intermediate English skills, primarily for internal communication with our diverse, multinational team. • Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies. • Basic knowledge of SQL. • Familiarity with programming languages, particularly Ruby || Python. • Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences.
Benefits
• A chance to grow and learn in a supportive, dynamic environment. • A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.
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