Client Delivery Analyst II

October 23

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Velera

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Credit Processing • Debit Processing • ATM Network • Fraud & Risk Management • Recovery Solutions

1001 - 5000

Description

• Meet with clients to discuss specifications • Work with clients and vendors to determine project options • Facilitate meetings with key client personnel as needed • Complete Gap Analysis, as needed, to define system set-up requirements • Provide consulting and guidance to client on the best approach for assigned implementations • Communicate between technical groups at client and vendor locations • Work with client staff and vendors to execute the project plan • Identify and report outstanding issues to the assigned project manager • Ensure quality in the implementation process • Conduct testing; modifying program parameters when necessary • Provide technical support to clients during project phases • Provide after-hours on-call support for project installations as needed • Develop working relationships with clients and internal project team members • Assist with identifying improvements to department processes • Perform other duties as assigned

Requirements

• Associate degree in a related field and/or equivalent combination of experience and education is required • Bachelor’s degree preferred • Three (3) years of related experience in the payment processing industry required • Thorough understanding of payment card products, support services, and processes required • ACS experience preferred • Fiserv experience highly desired • Demonstrate behaviors based on Velera’s values: Belonging, Collaboration, Curiosity, Dedication, and Integrity • Overall understanding of all Velera Products and Solutions and how they are implemented with the assigned projects • Proven facilitation, organizational, prioritization, decision-making, and conflict-resolution skills required • Ability to communicate effectively in both verbal and written formats • Ability to work in a fast-paced environment and support project managers in executing assigned project tasks while managing multiple priorities/projects and meeting deadlines • Demonstrated excellent analytical skills • Ability to work independently with minimal guidance • Proficiency with using Microsoft applications such as Word, Excel, Teams, and spreadsheet computer software applications • Knowledge and experience with Six Sigma projects preferred • Ability to travel as needed, 40-50% • Ability to provide extended-hour post-implementation client support for projects

Benefits

• 401(k) with generous company match • Health, Dental, and Vision Insurance options • Health Savings Account/Flexible Spending Account • Life Insurance • Short- and Long-Term disability benefits • Pregnancy and Parental Leave • Tuition Reimbursement • Paid Time Off (PTO) • Paid Holidays • Community Volunteer Time Off • Employee Assistance Program