Velera
Credit Processing • Debit Processing • ATM Network • Fraud & Risk Management • Recovery Solutions
1001 - 5000
Supervisor, Data and Client Production Support Operations
October 11
Velera
Credit Processing • Debit Processing • ATM Network • Fraud & Risk Management • Recovery Solutions
1001 - 5000
Description
• Responsible ensuring the successful support of day-to-day activities across the iSeries, file processing, and various systems • Responsible for all activities relating to monitoring and responding to client requests and issues • Ensure adherence to key service level targets • Lead support activities of the 365x24x7 IT Data and Client Production Support Operations team • Analyze existing processes and process gaps • Drive process improvement and client implementation projects • Performs supervisory responsibilities in accordance with the organization’s policies and applicable laws
Requirements
• Bachelor's degree in computer science/related field or 4+ years equivalent work experience including at least 1 year of relevant supervisory experience or equivalent training and/or experience • Three (3) years of experience in financial services strongly preferred • Experience establishing SLAs and availability goals to meet business requirements and budget constraints preferred • Experience working with regulatory, privacy, security, and associated laws, rules, and regulations, including all applicable standards preferred • Understanding of collaboration, content, and program tools like Microsoft Teams, Sharepoint. • Office 365 • Broad knowledge of all Velera client impacting internal Applications as well as 3rd party applications • Broad knowledge of all areas of technology including but not limited to SQL, Windows Servers, Networking, ETL processing, and API functionality • Broad knowledge of technology methodologies including AGILE, Lean Six Sigma and ITIL • Broad knowledge of Leadership methodologies • Ability to understand the long-term ("big picture") and short-term perspectives of situations • Ability to apply multiple technical solutions to business problems
Benefits
• 401(k) with generous company match • Health, Dental, and Vision Insurance options • Health Savings Account/Flexible Spending Account • Life Insurance • Short- and Long-Term disability benefits • Pregnancy and Parental Leave • Tuition Reimbursement • Paid Time Off (PTO) • Paid Holidays • Community Volunteer Time Off • Employee Assistance Program
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