Operations Associate

October 11

Apply Now

Receive Emails with Similar Jobs

TETRA Technologies, Inc.

WebsiteLinkedInAll Job Openings

Early Production Facilities • Water Management Solutions (Frac) • Completion Fluids & Svcs • Well Testing & Flow Back • Wellhead Compression

1001 - 5000

Description

• Take full ownership of the experience after homeowners have chosen Tetra for their home energy upgrade and once they’ve completed our post-sale document collection and financing process. • Conducting a virtual walkthrough of the home, or coordinating an in-person one with a contractor. • Communicating any required changes to the customer and updating documentation. • Ordering equipment and materials for the install, and coordinating deliveries. • Scheduling the install with a qualified HVAC contractor in our network and any additional contractors needed to complete the work. • Serving as a primary point of contact for both customers and contractors prior to and during the install, organizing logistics and troubleshooting problems as they arise. • Being a resource after the install if issues arise, and for when we begin to sell additional products and services to homeowners. • Manage a portfolio of customers at various stages of the above process, strategically prioritizing and shifting focus as needed to keep our operational pipeline running smoothly. • Work as part of an Operations team to identify problems and inefficiencies in our process, ideate solutions, and implement them. • Consistently demonstrate good judgment and accountability by making thoughtful decisions when the path is not clear and communicating effectively with your manager. • Own individual goals around revenue realization, customer satisfaction, average time to install, and gross margin. • Help cover for fellow Operations Associates and onboard new ones as needed. • Help our Product and Engineering teams understand the inefficiencies in your work, as well as the pain points our customers experience, to assist in building technology to solve these problems.

Requirements

• Excellent execution skills • Strong communication skills • A team-centric approach • HVAC understanding

Benefits

• eligible for company equity