QA Tech Lead

March 25

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Cognigy

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Cognigy is a global leader in AI-powered customer service solutions focused on transforming contact centers. The company specializes in Enterprise-grade Conversational AI, including pre-trained AI Agents designed to enhance customer engagement through voice and chat platforms. Cognigy. AI, their flagship platform, integrates smoothly with various contact center systems and supports a wide range of industries, including finance, healthcare, telecommunications, and eCommerce. By leveraging Generative AI and other cutting-edge technologies, Cognigy enables enterprises to deliver proactive, personalized customer experiences with the ability to handle large volumes of interactions. Additionally, the platform offers tools such as Agent Copilot for boosting agent productivity and Knowledge AI for semantic search and knowledge management.

natural language processing • Enterprise artificial intelligence • machine learning • dialogue and chat systems • multi channel AI

51 - 200 employees

Founded 2016

🤖 Artificial Intelligence

🏢 Enterprise

📡 Telecommunications

💰 $15M Series B on 2022-02

📋 Description

• About Cognigy • Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. • Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. • By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. • Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team. • Why you’ll love working at Cognigy - Our promise to you • We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone. • We do this by challenging each other to succeed and being enabled to do our best work. • Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! • Your new role - QA Tech Lead • You’ll be joining our Engineering department, a dynamic environment where cross-functional development teams drive continuous improvements, build new features, and develop cutting-edge products. • Supporting this innovation, our Product Support, QA, and SRE teams work alongside our Product, People, and Leadership teams - including our Director/Architect and VP of Engineering - to tackle new challenges, push the boundaries of technology, and ensure our products remain stable, innovative, and customer-centric. • Together, we’re committed to delivering excellence and shaping the future of our industry. • Your responsibilities will include • Technical Leadership – Define and drive testing and automation strategies that align with product and engineering goals. • Test Strategy & Planning – Create scalable test plans and automation frameworks that increase efficiency and quality. • Quality Process Improvements – Continuously refine QA processes using industry best practices to improve defect detection and speed up release cycles. • Mentorship & Team Development – Coach and mentor QA engineers, fostering a strong quality-focused mindset and career growth. • Collaboration – Work closely with Engineering, Product, and SRE to integrate QA practices into the development lifecycle. • Test Automation & Execution – Lead development of automated test suites for both functional and non-functional testing, including performance and API testing. • Defect Management & Reporting – Oversee efficient defect resolution processes, including root cause analysis and clear reporting. • Stakeholder Communication – Act as QA’s voice in technical discussions, planning, and risk assessments.

🎯 Requirements

• Experience & Leadership – 5+ years in software quality assurance, with at least 2 years in a senior or leadership role • Test Automation Tools – Deep knowledge of frameworks like Selenium, Cypress, or Playwright. • QA Methodologies – Expert in software testing practices, automation, performance and API testing. • DevOps & CI/CD – Strong understanding of CI/CD, SDLC, and agile development principles. • Cloud-Based Testing – Hands-on experience with cloud-based testing environments and practices. • Programming Skills – Strong scripting or coding skills for test automation (e.g., Python, JavaScript, Java). • Tools Familiarity – Comfortable with defect tracking systems, test management tools, and reporting dashboards. • Certifications – ISTQB or equivalent certification is a plus. • Soft Skills – Strong leadership, problem-solving abilities, and excellent communication skills

🏖️ Benefits

• Attractive and performance-oriented salary • Company Pension Scheme • 25 days paid leave, plus 5 floating days, plus public holidays • Unique opportunity to help build and shape the company, with little hierarchy • Flexible working options • Colleague recognition, reward and celebration events • Global Employee Assistance Program • ClassPass membership, giving you access to a variety of fitness and wellness experiences • Ongoing learning and development opportunities, including Udemy • One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice • Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more