Senior Business Process Analyst

October 29

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Description

• Design and execute support for change management plans to ensure inclusive, complete, successful implementation of new processes, programs and pilots with our clients • Creation of workflow process flows, Standard Operating Policies & Procedures, playbooks and training material • Responsible for driving several work types across cross functional areas within Solutions Consulting and external clients, leading the team members involved and able to clearly articulate a path forward and quickly align multiple parties, who will often have different priorities to achieve the needed results to support the business • Perform adhoc strategy, research, modeling and analytics on projects to help guide decision making in an ever evolving business model • Partner across the organization on an as needed basis to ideate, execute and perform data analysis on user experience utilizing an Operations viewpoint • Build and cultivate relationships with cross-functional teams within the organization and with external partners • Develop high quality decks and presentation materials for presentation to leadership and client organizations on a regular basis • Anticipate bottlenecks, provide management escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality, and assist in driving results

Requirements

• 3+ Years of applicable Business Management/Project Management experience • Project management – including defining project plans, assigning work streams, defining and measuring against launch goals, resource assessment, decision making and reporting • Process Certifications (Six Sigma, BPM, ITIL or equivalent) a plus • Proficient in Lucid Charts (Vizio can be substituted here) and G suite applications • Excellent communication skills including research, writing, and presentation skills • Ability to form and maintain cross-functional relationships with remote teams • Have demonstrated success and experience in large scale change management, process design, and/or business management roles • Ability to understand the business needs and create practical solutions to execute operational strategies that improve efficiency and drive business results • Creation of reporting materials, training guides, etc., that breaks complex processes and information into understandable and relatable terms • Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems • Thrive in a fast paced, self directed environment • You understand that this position is very fluid and the term “not my job” doesn’t exist

Benefits

• health insurance • 401k • bonus

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