Data Analyst

October 29

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Coinbase

WebsiteLinkedInAll Job Openings

Digital Currency • Software • Payment Processing • Bitcoin • Technology

1001 - 5000

💰 $21.4M Post-IPO Equity on 2022-11

Description

• Ready to be pushed beyond what you think you’re capable of? • At Coinbase, our mission is to increase economic freedom in the world. • We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology. • Our work culture is intense and isn’t for everyone. • The Coinbase Customer Experience (CX) organization plays an imperative role in achieving our mission. • We are seeking an experienced Data Analyst to lead insights into our quality assurance and knowledge management functions. • As a Data Analyst on our team, you will own and drive projects that create meaningful business impact. • Transform data into measurable actions that improve customer experiences and help shape our long-term strategy to deliver maximum impact to our customers.

Requirements

• 4+ years of relevant data analytics experience in an operational environment, with a strong focus on quality measures • Experience transforming unstructured data into actionable insights, outlier based agent performance management, and web analytics • Professional experience using advanced SQL and data modeling skills to process large, complex datasets • Proficient using at least one data visualization product (Looker, Tableau, QuickSight, etc.) • Excellent written and verbal communication skills, including experience meeting with and communicating information to senior leadership • Highly collaborative, with an ability to optimally secure inputs from many cross-functional partner teams • Ability to think strategically, formulate appropriate analytical solutions, and execute in order to solve business needs • Nice to haves: • Report automation experience (e.g. using Python, R) • Knowledge of AWS services and cloud computing • Experience with descriptive and inferential statistics • Experience with financial industry regulations • Experience with QMS and L&D-centric metrics

Benefits

• target bonus + target equity + benefits (including medical, dental, vision and 401(k))