Coinbase
Coinbase is a leading cryptocurrency exchange platform that allows individuals and institutions to buy, sell, and trade various crypto assets such as Bitcoin and Ethereum. The company offers advanced trading tools, institutional solutions, and a self-hosted wallet for storing and managing cryptocurrencies. With a strong focus on security and transparency, Coinbase provides a trusted platform used by millions globally. It supports various features including staking, earning rewards, and spending crypto through their cards. Additionally, Coinbase provides developer tools and APIs for building onchain applications, making it a comprehensive hub for engaging in the crypto economy.
Digital Currency • Software • Payment Processing • Bitcoin • Technology
Senior Complaints Analyst
16 hours ago
Coinbase
Coinbase is a leading cryptocurrency exchange platform that allows individuals and institutions to buy, sell, and trade various crypto assets such as Bitcoin and Ethereum. The company offers advanced trading tools, institutional solutions, and a self-hosted wallet for storing and managing cryptocurrencies. With a strong focus on security and transparency, Coinbase provides a trusted platform used by millions globally. It supports various features including staking, earning rewards, and spending crypto through their cards. Additionally, Coinbase provides developer tools and APIs for building onchain applications, making it a comprehensive hub for engaging in the crypto economy.
Digital Currency • Software • Payment Processing • Bitcoin • Technology
📋 Description
• Ready to be pushed beyond what you think you’re capable of? • At Coinbase, our mission is to increase economic freedom in the world. • Our work culture is intense and isn’t for everyone. • The Litigation Support team plays a crucial role in supporting the Legal Litigation team. • As Litigation Support Analysts, we are committed to delivering top-tier customer service.
🎯 Requirements
• Minimum of 3 years of relevant experience in financial services, crypto, investigations, legal, or tech industries • A passion for our mission and a drive to deliver seamless support experiences globally • Experience in complaints management, compliance, regulatory, legal, or fraud/disputes resolution • Familiarity with various support channels, including voice, email, and chat • Strong investigative mindset, able to trace problems to their root causes and dive into complex or unusual issues • Exceptional adaptability in meeting the demands of a high-growth, fast-paced organization • Outstanding communication skills, capable of presenting information effectively across multiple departments and stakeholders • Proven ability to perform under pressure, managing tight timelines and juggling multiple priorities • Meticulous attention to detail, with excellent proofreading and accuracy • Proficiency in reading, writing, and speaking English
🏖️ Benefits
• target bonus • target equity • benefits (including medical, dental, vision and 401(k))
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