Customer Support Representative

October 9

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Description

• Provide high-quality customer support via email and chat to our global player base, ensuring quick and accurate resolution of inquiries. • Assist players with account management, game-related questions, technical issues, and payment processes, including cryptocurrency transactions. • Troubleshoot technical issues players may encounter while using our platform and escalate complex cases to the relevant department when necessary. • Escalate recurring customer issues to the Team Leader, Managers, or the appropriate internal department as needed. • Monitor player activity to identify and address potential fraud, account issues, or violations of terms and conditions. • Stay up-to-date with the latest products, games, promotions, and industry trends to provide informed and relevant assistance. • Collaborate with other teams to ensure seamless player experience and contribute to continuous improvement efforts. • Report any recurring issues or feedback to help improve our products and services. • Show initiative by suggesting ways to enhance the customer experience.

Requirements

• Strong customer service focus, with a demonstrated ability to follow through and resolve issues effectively. • Excellent communication skills in English, both written and verbal. • Ability to handle multiple inquiries simultaneously and work efficiently in a fast-paced environment. • Strong problem-solving skills with a proactive and customer-centric approach. • A proven team player with a ‘can-do’ attitude. • Excellent interpersonal skills, capable of managing challenging customer interactions professionally and effectively. • Flexibility to work shifts, including weekends and holidays, to support our 24/7 player support operation. • Familiarity with customer service ticketing tools.