Strategic Customer Success Manager

September 10

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Engineering • Computer Aided Design • Software • Collaboration • Mechanical Design

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Description

• Play an integral role in customer success as a Strategic Customer Success Manager • Oversee a diverse portfolio of accounts • Ensure customers maximize value from partnership • Establish strong relationships at all levels of a customer's organization • Facilitate value-driven conversations with stakeholders • Provide an outstanding customer experience to a diverse list of customer accounts • Analyze external data to drive customer awareness • Work in close partnership with Sales partners to define strategies

Requirements

• Demonstrated experience in engineering, with direct experience in design or manufacturing. Bonus points if you have strong knowledge of CAD and PLM tools. • Experience in a technical account, project, or program management position. • 5+ years experience managing large enterprise accounts. • Proven ability to establish strong relationships at C-level, VP, and Director levels. Is seen as a true partner and advisor • Strong analytical + communication skills - ability to analyze and prescribe solutions aligned to desired business outcomes a customer is looking to drive • Past demonstration of a best-in-class customer experience translating to increased customer value beyond the product offering • Experience working in a start-up/small company environment. • Passion for solving tough problems with a bias towards action • Strong knowledge of technical concepts to provide high-level guidance with implementation and solutions. • Ability to thrive in a highly ambiguous environment • Strong organization and presentation skills • Ability to use Salesforce, Zendesk, Google Suite and other software applications

Benefits

• Competitive compensation • Comprehensive benefits • Strong dedication to work-life balance