Customer Service Representative

6 days ago

Apply Now

Receive Emails with Similar Jobs

Colibri Group

WebsiteLinkedInAll Job Openings

Leading people to achieve more and thrive in their careers

Appraisal • Distance Learning • Business • Teachers • Nurses

1001 - 5000

Description

• Efficiently manage and respond to customer queries via email, chat, and other digital channels • Additionally, required to help handle elevated voice channels when necessary • Maintain a high level of professionalism and empathy in all customer interactions • Ensure timely and accurate responses to customer inquiries. (2 Business Day SLA) • Demonstrate proficiency in navigating and managing multiple communication platforms • Adapt to various forms of customer communication styles and platforms • Actively learn and maintain a deep understanding of the products and services in all brands within the assigned ecosystem • Keep abreast of changes and developments within each brand to provide accurate and relevant support • Adapt to the evolving needs of the business and expand brand knowledge as new brands are integrated into the ecosystem • Identify customer needs and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Provide technical support and fast-paced critical thinking to anticipate our customer’s current and future needs • Escalate unresolved issues to the appropriate internal teams • Properly document and maintain accurate records of customer interactions and transactions • Maintain comprehensive and up-to-date knowledge of the company's products, services, and policies • Adhere to communication expectations, guidelines, and policies • Participate in quality assurance efforts and continuous improvement programs

Requirements

• High school diploma or equivalent • Proficiency in Microsoft Office • 2 years of Customer Service experience required • 1 year of Customer Service admin experience • 1 year of technical support experience preferred

Benefits

• 401(k) matching • Health, Dental & Vision Insurance • 20 days of PTO • 9 paid holidays • Paid 2-week training • Maternity leave • 2 perfect days a year • 3 floating holidays (prorated from when you start) • Growth opportunity and career path (Ability to learn additional brands to earn a pay raise) • Bonus incentives monthly and quarterly • Employee Assistance Program • Professional Education Coursework • Tuition Reimbursement