Director - GTM Systems and Process

August 14

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Description

• Develop and execute a comprehensive GTM systems strategy aligned with company objectives, ensuring seamless integration with existing platforms and processes • Project manage and guide a project team of internal stakeholders and external consultants • Manage and optimize end-to-end GTM processes, including lead routing, sales forecasting, quote to cash, customer onboarding, and renewal management and retention • Lead the evaluation, selection, and implementation of GTM technology solutions • Establish and monitor key performance metrics to measure the effectiveness of GTM systems and processes, driving continuous adoption and improvement • Collaborate with cross-functional teams to define and document business requirements, ensuring alignment with stakeholder needs and objectives • Provide leadership and foster a culture of innovation, collaboration, and accountability • Oversee data integration flows between systems such as Salesforce, CPQ, IronClad, NetSuite, HubSpot, etc., and other internal operations systems • Stay current with industry trends, best practices, and emerging technologies in GTM systems and revenue operations, leveraging insights to drive strategic decision-making • Support company M&A efforts as relates relevant systems, data and processes • Create & maintain information system documentation • Coordinate with sales enablement on end-user training and best practices • Oversee security, roles, and permissions for all GTM systems • Other duties and projects as assigned

Requirements

• Bachelor's degree in business, marketing, or a related field • Current Salesforce administrator certification • 7+ years working with RevOps, GTM systems, processes, and tools • Experience with enterprise business applications, including ERP, CRM, and compatible integration tools • Requires excellent project management, written, and verbal communication skills, excellent prioritization, responsiveness, and customer service • Ability to gather and use data to inform decision-making and persuade others. Must work effectively in an unstructured environment requiring new perspectives and creative approaches • Must possess business acumen, analytical, troubleshooting, problem-solving, and project management skills • Exceptional interpersonal skills with demonstrated ability to present technical content to general audiences and develop trusted relationships across stakeholders • Understanding of core business processes in a B2B technology environment across sales, marketing, product development, customer support and success, professional services • Experience with companies that have grown through acquisition and require rationalization, consolidation, and integration of multiple business systems

Benefits

• Comprehensive benefits • Unlimited PTO • Paid bonding leave • 100% remote work flexibility with a WFH stipend