Customer Service Representative

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Compass Travel Co

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Description

• Respond promptly and professionally to client inquiries and concerns via phone, email, chat, and social media platforms. • Assist clients with travel inquiries, bookings, reservations, modifications, and cancellations, ensuring a seamless booking process. • Address client issues and concerns effectively, providing appropriate solutions and alternatives to ensure client satisfaction. • Develop a comprehensive understanding of our travel products, destinations, services, and policies to provide accurate information and recommendations to clients. • Build and maintain strong relationships with clients, demonstrating empathy, patience, and professionalism in all interactions. • Promote additional services, upgrades, and travel packages to enhance the client experience and drive sales revenue. • Maintain accurate records of client interactions, transactions, and communications in the customer relationship management (CRM) system. • Collaborate with internal teams, including reservations, operations, and management, to address client needs and ensure seamless service delivery.

Requirements

• High school diploma or equivalent (Bachelor's degree preferred). • Previous experience in customer service, hospitality, or a related field, preferably in the travel industry. • Excellent communication skills, both verbal and written, with a friendly and professional demeanor. • Strong problem-solving skills and the ability to remain calm and composed under pressure. • Empathy and patience in dealing with client inquiries, complaints, and issues. • Proficiency in using customer service software, CRM systems, and Microsoft Office suite. • Ability to work independently and collaboratively in a remote team environment. • Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed to accommodate client needs.

Benefits

• Competitive pay with opportunities for performance-based bonuses. • Remote work flexibility, allowing for a comfortable and convenient work-from-home setup. • Opportunities for career growth and advancement within a reputable travel company. • Access to travel discounts and perks for personal travel experiences. • Comprehensive training and support to excel in the role. • Health insurance coverage and additional benefits package.