Customer Service Associate
November 19
Description
• Manage customer inbox via Gorgias on a daily basis; resolving tickets and issues in a timely and on-brand manner • Process returns and maintain database of trends, resolutions, and product related issues / recommendations • Monitor fraudulent order potential; reviewing and logging chargebacks, disputes, etc. • Continually update customer service systems with macros, tags/rules, and other helpful entries to improve overall efficiency for the role • Own monthly reporting into VP of Operations for customer satisfaction ratings, ticket quantity and ticket resolution • Lead weekly all-staff meeting • Coordinate all company gifting • Cross-train with operations department • Partner with human resources team in all employee recognition efforts
Requirements
• Bachelor’s Degree • 2-4 years experience in customer service, preferably at a fast-paced consumer products company • You use sunscreen • You have a sense of humor!
Benefits
• Employee Equity Options • Comprehensive Medical, Dental, Vision plans with 100% coverage for employees • WFH stipend and an annual learning stipend • 15 Days PTO • Complimentary Vacation® Products
Apply NowSimilar Jobs
November 19
Join Accompany Health as a Patient Support Representative. You will advocate for low-income patients in their healthcare journeys.
November 16
Become an AdTech Support Specialist to manage support requests and configure ad servers for Content Companies and CTV App owners.
November 15
3DR Labs seeks a Customer Support Supervisor to manage operations remotely. Enhance patient care through exceptional leadership and customer service.
November 15
Join Sure, an insurtech leader, as a Customer Support Associate, providing exceptional customer service remotely.
November 15
Join Leidos as an FHA Mortgage Customer Service Specialist. Support mortgage origination processes and provide excellent customer service.