Customer Service Associate
2 days ago
Description
• Manage customer inbox via Gorgias on a daily basis; resolving tickets and issues in a timely and on-brand manner • Process returns and maintain database of trends, resolutions, and product related issues / recommendations • Monitor fraudulent order potential; reviewing and logging chargebacks, disputes, etc. • Continually update customer service systems with macros, tags/rules, and other helpful entries to improve overall efficiency for the role • Own monthly reporting into VP of Operations for customer satisfaction ratings, ticket quantity and ticket resolution • Lead weekly all-staff meeting • Coordinate all company gifting • Cross-train with operations department • Partner with human resources team in all employee recognition efforts
Requirements
• Bachelor’s Degree • 2-4 years experience in customer service, preferably at a fast-paced consumer products company • You use sunscreen • You have a sense of humor!
Benefits
• Employee Equity Options • Comprehensive Medical, Dental, Vision plans with 100% coverage for employees • WFH stipend and an annual learning stipend • 15 Days PTO • Complimentary Vacation® Products
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💰 $10M Venture Round on 2008-12
⏰ Full Time
🟢 Junior
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💝 Customer Support
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