Customer Support Supervisor

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3DR Labs

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CTA/MRA (COW, Carotid, AIF Runoff, CCTA) • MR Cardiac • Ortho-Segmentation for Fracture, Hardware Visualization • 3D Printing • Lung Density Analysis

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Description

• The Company: Headquartered in Louisville, Kentucky, 3DR Labs, the largest 3D medical image post-processing lab in the U.S., provides 24/7/365 access to more than 200 expert radiologic technologists and to state-of-the-art imaging software. • Founded in 2005, 3DR Labs provides services to over a thousand hospital imaging departments, stand-alone imaging centers, and radiology practices. • Turnaround times for CT and MRI exams are guaranteed within hours or even minutes. • The 3D Lab Customer Support Supervisor, under the direction of and reporting to lab operations’ leadership, is primarily responsible for administrative supervision and oversight of the customer support team. • Additional responsibilities include reducing operational costs, implementing process improvement initiatives, monitoring compliance with operational policies, and keeping up to date with the progress of assigned administrative duties. • The Customer Support Supervisor has a strong level of operational excellence in a customer service-oriented environment. • The Customer Support Supervisor works directly with other departments to support 3DR’s goals of profoundly impacting patient care and scalability for continuous growth.

Requirements

• Excellent organizational, analytical, and problem-solving skills. • Critical thinking skills, decisive judgement, and the ability to work with minimal supervision in a high-volume department. • Excellent interpersonal and communication skills. • Demonstrated professional demeanor speaking with colleagues, peers, and team members at every level of the organization. • Provide guidance. • Share new ideas, feedback, and information in a professional manner. • Ability to be self-motivated and work independently, as well as in a team environment. • Strong leadership and teaching skills including conflict management. • Flexibility to adapt to changing situations and the ability to prioritize tasks according to objectives. • Innovative – willing to take reasonable risks. • Open to change and willing to help implement new ideas. • This position may involve working non-traditional hours including evenings and weekends and holidays and occasional holidays to ensure continuation of operations.