Customer Support Associate

November 15

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Sure

WebsiteLinkedInAll Job Openings

insurance • insurtech • SaaS • APIs

51 - 200 employees

Founded 2015

💳 Fintech

☁️ SaaS

Description

• Join a leading insurtech company that is unlocking the potential of digital insurance to help everyone protect what matters most! • Founded in 2015, Sure is the fastest growing insurtech behind the world's most sophisticated digital insurance programs. • Sure unlocks the power of digital insurance to enable brands and carriers to distribute insurance products quickly. • We’re looking for a compassionate, customer obsessed, and highly motivated Customer Support Associate to provide best-in-class customer service.

Requirements

• 1+ year(s) experience in a customer service or support facing role or contact center environment. • Experience using productivity software (G-Suite, Zoom, FreshDesk). • A natural inclination to work within a culture that is fast-paced and dynamic. • You pride yourself in your ability to provide white-glove service to your customers. • Excellent problem solving skills and proactiveness in finding solutions. • All-around team player, self-starter, and problem solver. • Willingness to learn and grow.

Benefits

• Unlimited PTO… no really, we want you to take it! • Mental Health Breaks - company provided meditation app and a weekly wellness hour • WFH stipend to help you work your best while being remote • Countless Medical, Dental and Vision plans … we are an insurtech company after all! • Equity and 401K • Generous parental leave