FHA Mortgage Origination - Customer Service

18 hours ago

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Leidos

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10,000+

Description

• Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures. • Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client’s requests. • Follow standard operating procedures for various topics, systems, and contact channels. • Document all of your contacts in a database. • Keep up to date on FHA mortgage processes and procedures.

Requirements

• High School diploma or General Educational Development (GED) certificate • Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer) • Minimum of 1 year of contact center experience or telephone customer service experience • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation • FHA Knowledge/background

Benefits

• Access to benefits on day one including medical and dental insurance • 401K • Life, AD&D, Voluntary Disability plans • Immediate and ongoing training to support your success • Discounted Leidos stock purchase and other Employee Discounts • Company-wide career mobility • Company-sponsored Public Trust eligibility upon hire • Eligibility for a $3,000 referral bonus • Voluntary overtime may be available based on business needs • Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year • 10 paid holidays per year