Customer Care Associate
Yesterday
Description
• Responsible for assisting members in navigating the healthcare system by answering calls and responding to questions • Connect with members by phone and develop a rapport • Determine appropriate resolution to assist members based on their needs • Follow established policies and procedures
Requirements
• High School Diploma or G.E.D • Associate's degree preferred in business administration, liberal arts, healthcare or a related field • Minimum of one year customer service experience required. • Basic Knowledge of MS Word and Excel required. • Must score acceptably on job related testing • Ability to pass standardized interview • Bilingual in English, Spanish, etc. may be required
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