Patient Support Representative

2 days ago

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Accompany Health

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Description

• Accompany Health is on a mission to give low-income patients dignified, high-quality care. • Patients receive at-home and virtual care, plus 24/7 support from empathetic care teams. • The Patient Support Representative is the telephonic “front door” for patient experiences. • Advocacy for often overlooked patients within the healthcare system.

Requirements

• At least 2 years of experience in a customer service function within a healthcare setting. • Excellent customer service and communication skills, with the ability to quickly build trust with patients. • A flexible and positive attitude. • Ability to follow protocol for handling many different kinds of patient calls. • Strong computer skills and basic knowledge of G-Suite (e.g., Google Docs). • Can handle multiple tasks at once, such as typing notes while talking and working in 2 systems at the same time. • US work authorization. • Experience working in an Electronic Medical Record (EMR) system (preferred). • Experience working with patients on Medicaid (preferred).

Benefits

• The US base salary range for this full-time position is $21/hour + equity + benefits. • Our salary ranges are determined by role, level, and location. • The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. • Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. • Our talent team can share more about the specific salary range for your preferred location during the hiring process.