Associate Product Support Specialist

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Buildout

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Investment Sales • Landlord & Tenant Representaiton

51 - 200

Description

• Buildout is a family of CRE software products and services that help brokers find, win, market, and transact properties. • Product Support team provides timely and efficient assistance to customers. • Troubleshoot and analyze customer emails and live chats for an effortless experience. • Collaborate with departments to resolve and escalate issues, gather feedback to improve the product, or QA new features. • Optimize Help Center documentation and share how-to’s and best practices with the team.

Requirements

• Experience working in a customer-facing role and strong passion for making customers successful; experience supporting multiple SaaS products preferred • Excellent written and verbal communication skills with ability to explain complex topics to customers in a simple way • Solutions-oriented by nature with the motivation to find issues and take the initiative to resolve them • Strong time management and organization skills with the ability to manage and prioritize varied customer requests • Desire to learn and grow on the Product Support team, both deeper into the technical product knowledge or into leadership opportunities • Preferred: • Experience with Jira, Intercom, or other customer support tools • Experience working in a technical support role

Benefits

• Impactful insurance and benefit options, including 100% coverage of employee dental and vision insurance premiums, and company-paid STD, LTD, life insurance, and telemedicine • Policies that support a healthy work/life harmony, including Flexible PTO, 14 paid company holidays, paid parental leave, and give back days • 401(k) with 4% company match and immediate vesting • A remote-first work culture with a monthly remote work reimbursement to support our distributed team • Challenging problems to solve with a committed and supportive team who are invested in your growth and development • A wonderfully quirky culture where you’re encouraged to bring your whole self to work