Customer Support Agent

5 days ago

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Compass Travel Co

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Description

• Serve as the primary point of contact for clients, addressing their inquiries, concerns, and requests via various channels, including phone, email, and chat. • Assist clients with booking reservations, making changes to existing bookings, and providing information about travel destinations and services. • Provide personalized recommendations and advice to clients to enhance their travel experiences and address their individual preferences and needs. • Liaise with internal teams and external partners to ensure timely and accurate resolution of client issues and requests. • Maintain detailed records of client interactions and transactions, ensuring accuracy and completeness. • Monitor client feedback and satisfaction levels, identifying areas for improvement and implementing strategies to enhance the customer experience. • Collaborate with team members to share knowledge, best practices, and resources to improve overall customer support effectiveness.

Requirements

• Previous experience in customer service, preferably in the travel industry. • Excellent communication skills, both written and verbal. • Strong problem-solving abilities and a proactive approach to addressing customer needs. • Proficiency in using customer relationship management (CRM) software and other relevant tools. • Ability to work independently and collaboratively in a fast-paced environment. • Flexibility to adapt to changing priorities and client needs.

Benefits

• Competitive salary commensurate with experience. • Comprehensive health, dental, and vision insurance plans. • Retirement savings plan with company matching contributions. • Paid vacation, holidays, and sick leave. • Opportunities for professional development and career advancement. • Travel perks and discounts on vacation packages, accommodations, and more. • Supportive and collaborative work environment with a team dedicated to creating unforgettable travel experiences.