Concentrix
Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing
Customer Service Representative - Remote, Bilingual French English
October 27
Concentrix
Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing
Description
• The Customer Service Representative-Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. • This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. • Provides inbound customer support using a call flow guide in the customer’s preferred language. • Helps customers resolve basic technical issues. • Delivers expert customer experiences…with a smile.
Requirements
• The ability to speak fluent French and English • 1+ year of customer service experience • A high school diploma or GED • A quiet, distraction-free environment to work from in your home • Proficiency in fast-paced multi-tasking • Eagerness to learn new technologies • Strong computer navigation skills and PC knowledge • A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) • High Speed internet (no wireless/hotspots or satellite) and a smartphone
Benefits
• Paid training and performance-based incentives • Lucrative employee referral bonus opportunities • Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) • Health and wellness programs with trained partners to help promote a healthy you • Mentorship programs that support your rewarding career journey • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support • Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
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