Concept Plus, LLC
Concept Plus, LLC is a leader in providing information technology solutions and services to the federal government, specializing in cloud computing, data analytics, artificial intelligence, and the modernization of mission-critical enterprise systems. With decades of experience in technology and government consulting, the company focuses on maximizing client results by delivering innovative technology solutions across various sectors.
Oracle E-Business Suite • Oracle Fusion Middleware • Cloud Computing • Oracle Database Management • Mobile Development
Technical Assistance Center Manager
March 19
Concept Plus, LLC
Concept Plus, LLC is a leader in providing information technology solutions and services to the federal government, specializing in cloud computing, data analytics, artificial intelligence, and the modernization of mission-critical enterprise systems. With decades of experience in technology and government consulting, the company focuses on maximizing client results by delivering innovative technology solutions across various sectors.
Oracle E-Business Suite • Oracle Fusion Middleware • Cloud Computing • Oracle Database Management • Mobile Development
📋 Description
• Lead the Customer Support team to provide TAC support in voice over IP Telephony • Resolve network issues: Both LAN and WAN • Assist with Government provided services and applications • Help with user PC or Laptop issues • Test any proposed new software.
🎯 Requirements
• Seven (7) years’ experience managing IT professionals • Six (6) years’ experience supporting Windows Server production environment • Six (6) years’ experience managing and supporting a complex call center system • At least seven (7) years’ experience in a customer support organization, dealing directly with the customers. • At least seven (7) years’ experience managing a staff of at least twenty (20) employees in a customer support environment. • Experience supporting IP based physical security systems.
🏖️ Benefits
• Competitive pay • Comprehensive health insurance • Dental and vision insurance • Paid life insurance • Paid time off • 11 paid holidays • Bonuses • Tuition reimbursement • Unlimited training • Opportunity to work in a collaborative, flexible, innovative environment!
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