Senior Product Manager - Omni-Channel

February 11

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Clutch

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Clutch is a results-driven consulting firm that redefines traditional consulting methods through a human-centered approach. By focusing on data-driven solutions, Clutch addresses gaps in business processes for companies of all sizes, including government entities, small businesses, and financial institutions. It specializes in marketing, communications, and event management, and utilizes proprietary tools and resources to drive transformational outcomes. Notably, Clutch applies a Human Transformation Approach to re-integrate human elements often overlooked by technology-led solutions. It offers AI-driven insights to predict and quantify human emotions, enhancing understanding and support for entrepreneurs and the startup marketplace.

Event Management • Project Management • Strategic Consulting • Marketing & Communications • Program Management

51 - 200 employees

☁️ SaaS

🏢 Enterprise

📋 Description

• Clutch is on a mission to transform Credit Unions into FinTechs, making them their members’ first choice. • The role involves delivering a best-in-class service to credit union members by enabling connected omnichannel experience. • Drive loan growth and automation through Clutch’s cutting-edge technology at physical branches and call centers. • Collaborate with a high-caliber team that brings deep experience in startups, launching new products, and scaling. • Excels in ambiguous environments, driving strong product direction with urgency and momentum, and thriving in discovery-heavy roles.

🎯 Requirements

• Brings strong B2B experience and an exceptional “customer hand.” • Can be onsite at customers every other week for discovery and adoption. • Thrives in fast-evolving, high-impact environments. • Proven experience navigating high ambiguity in mid-stage, scaling B2B environments. • Exceptional organizational skills, with the ability to prioritize, negotiate, and drive outcomes with internal and external stakeholders. • Customer-first mindset and the ability to act as a solutions specialist, Customer Success Manager, or Implementation Engineer during early product stages while leveraging organizational support. • Clear, concise, and compelling communication skills, with the ability to influence technical and non-technical audiences at all levels. • A bias for action: the ability to set pace and momentum, driving rapid delivery without compromising on quality or team well-being. • Strategic thinking and product chops, with a track record of iterating toward product-market fit. • Nice to have: Experience in fintech or lending.

🏖️ Benefits

• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly. • Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas. • Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation. • Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package. • Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials. • Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working. • Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.