RCM Patient Account Representative
18 hours ago
🇺🇸 United States – Remote
🔔 Pennsylvania – Remote
💵 $18 - $23 / hour
⏱ Part Time
🟢 Junior
💰 Account Manager
🚫👨🎓 No degree required
Description
• The Patient Account Representative provides excellent customer service to patients regarding statements and outstanding balances. • This includes managing inbound and outbound calls and emails, collecting payments, and resolving patient inquiries and concerns in a timely manner. • Answer patient inquiries professionally and courteously. • Respond to emails and messages regarding patient balances. • Resolve patient inquiries and concerns in a timely and efficient manner. • Maintain accurate records and documentation of all interactions. • Process patient payments and accurately apply to outstanding balances. • Update patient demographics for any returned statements and address issue reports. • Establish and maintain payment plans as necessary in accordance with client guidelines. • Identify necessary patient refunds and credits and provide reporting to client. • Prepare and deliver report of aged accounts to client for further collection activity. • Adhere to all HIPAA regulations and company policies. • Complete other assigned duties as needed.
Requirements
• Ability to efficiently manage multiple tasks • Ability to prioritize workload • Understand, support, enforce and comply with Company policies, procedures and Standards of Business Ethics and Conduct • Maintains proficiency and level of knowledge with all systems required for task completion • Works Independently • Knowledge of Office Practicum EMR/PM preferred • Knowledge of Insurance carrier payment policies, practices and amounts • Working knowledge and application of ICD-10, CPT and HCPCS coding • Must be comfortable working with different systems and office software applications • Ability to effectively prioritize and execute tasks while under pressure • Active listening, interpersonal written and oral communication, and time management skills needed • Knowledge of applicable data privacy practices and laws necessary • Be constructive in a positive way • Problem solving skills • Decision Making skills
Benefits
• Medical, Prescription, Vision, and Dental Insurance • Life Insurance • 401(k) with company match • Paid Time Off, Holidays, and Volunteer Hours • Company Wellness Program • Employee Assistance Program • Short and Long Term Disability Insurance • Pet Insurance • Tuition Assistance Program • Employee Recognition Program
Apply Now