Customer Experience Sales and Onboarding Manager
November 26
Description
• Create scalable strategies for pre-sales, onboarding, and after-sales support • Handle pre-sales inquiries, guide new customers through onboarding, and address initial concerns • Use customer journey insights to refine processes and collaborate with cross-functional teams for improvement • Develop user-friendly resources like FAQs and guides • Align onboarding strategies with business goals, sharing feedback and recommendations
Requirements
• Proven experience in customer-facing roles, such as Sales, Onboarding, or Customer Success • Expertise in managing customer experiences and optimizing processes for efficiency • Proficiency with CRM systems and data analysis tools to drive decision-making • Strong analytical skills to extract actionable insights from customer data • Familiarity with ticketing tools (e.g., Freshdesk) and cloud services and virtual servers is a plus • Enthusiasm for enhancing customer journeys through teamwork and continuous improvement
Benefits
• great freedom for your creative ideas • ongoing professional and personal development opportunities in an innovative and technological environment • a comprehensive induction with your colleagues by your side • modern and conveniently located workplaces at our European locations • Remote or hybrid working opportunities with the same technical equipment at home as in the office • flexible working hours for a healthy work-life balance • 30-day vacation by default • the possibility of working in our summer office in Mallorca, as well as from any EU country • an extra day off to get involved in social activities as part of our Volunteer Day • attractive conditions on many products and services through our corporate benefits program • unforgettable moments at our company events and team events
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