Customer Success Outcome Manager, German Speaking

Yesterday

Apply Now

Receive Emails with Similar Jobs

Content Conspiracy

WebsiteLinkedInAll Job Openings

Writing • Editing • Copywriting • Creative Communication • Content Strategy

2 - 10

Description

•Manage ongoing customer needs effectively to promote high customer retention and loyalty •Engage with multiple customer stakeholders to identify, define, track and measure the overall impact of Ping solutions to the organisation. This includes partnering with the Sales teams to deliver Executive Business Reviews to the customer. •Advocate customer needs/issues cross-departmentally •Develop, prepare, and nurture customers for advocacy. •Develop and deliver "success plans" to key customers identifying stakeholders, milestones, metrics, and risks. •Demonstrate advanced insights and understanding of customers' business/industry. •Occasionally travel to customer sites or events.

Requirements

•Customer facing experience in a Customer Success, Sales, Account Management or Project Management role in software or a similar industry •Navigate easily in traditional complex Enterprise environments •Experience with SFDC, Gainsight, or equivalent CRM systems •Experience delivering and driving software adoption best practices •Proven ability to collaborate and build strong relationships with executives internally and externally •High technical aptitude to learn basics of customer use cases and architectural requirements for Ping solutions •Familiarity with Identity Management, Access Management or Federation •Familiarity with Ping Identity solutions •General knowledge of enterprise IT practices •Bachelor’s Degree in computing, Business, Marketing, or equivalent experience

Benefits

•Generous PTO & Holiday Schedule •Parental Leave •Progressive Healthcare Options •Retirement Programs •Opportunity for Education Reimbursement •Commuter Offset (Specific locations)