Customer Success Associate

2 days ago

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The original share scheme and equity management platform for UK startups, scaleups and SMEs. Can we help you?

equity • startups • scaleups • SME • share schemes

51 - 200

Description

• Supporting the customer to set up initial scheme and then providing ongoing support throughout the customer life cycle • Providing best in class customer success. • Representing the interests of customers with a view to continually developing and enhancing the product. • Building customer loyalty and reducing churn. • Proactively keeping customers engaged and growing MRR via upgrades and referrals. • Responding to customer queries in a timely manner. • Developing specialist knowledge within segment and taking ownership over specific areas • Continuously iterating processes to improve the customer experience.

Requirements

• Attention to detail • Customer relationship building skills • Can-do attitude and desire to learn • Work collaboratively with team members from different departments (sales, product, marketing) • Interest in making the platform more intuitive and self-serve • Demonstrable strong interpersonal skills, and ability to influence others • Continuous learning orientated • Able to balance priorities and meet personal and business targets within a fluctuating and demanding environment. • Sound IT skills.

Benefits

• 100% remote, no commuting! • A flexible working environment to help you achieve the best work/life balance. • Equity of course! • Team retreats twice a year, which includes an overnight stay and a big focus on fun and team cohesion. • A personal training and personal development budget to keep your career and professional growth on track. • Great team ethos, connect through regular team and company socials. • Support with home working equipment • Monthly recognition scheme, where we celebrate our folk.