Customer Success Associate

February 10

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Vestd

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Vestd is a platform offering share schemes and equity management solutions tailored for startups, scaleups, and established companies in the UK. It integrates directly with Companies House, providing real-time, accurate data management for company incorporations, funding rounds, and equity distribution. Vestd simplifies the management of employee share schemes, cap tables, and shareholder communications, contributing to a streamlined process for founders, investors, and accountants.

equity • startups • scaleups • SME • share schemes

51 - 200 employees

💳 Fintech

🤝 B2B

☁️ SaaS

📋 Description

• Role: Customer Success Associate • Team: SME B • Location: Remote working (UK based) • Salary: Up to £34,000 per annum depending on experience, plus equity • Hours: Full-Time • About Vestd: Vestd is the UK's leading sharetech platform for share schemes and business admin. • Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. • Our powerful software also helps investors, and helps founders seeking investment. • Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. • We are all about inclusion and fairness for our customers and our team. • If you’d like to learn more about Vestd, check out this short video from our founder, Ifty. • Equality, diversity and inclusion (EDI) at Vestd: At Vestd, we prioritise equality, diversity, and inclusion, so we write about it here rather than at the end of the job advertisement.

🎯 Requirements

• Minimum 3 years experience in a commercial environment • Minimum 1 year in a customer relationship management and development role in a complex B2B environment • Minimum 1 year in a SaaS business • Attention to detail • Customer relationship building skills • Can-do attitude and desire to learn • Work collaboratively with team members from different departments (sales, product, marketing) • Interest in making the platform more intuitive and self-serve • Excellent written and verbal communication skills • You must be comfortable with working in a fully remote environment

🏖️ Benefits

• This job is fully remote, although attendance is required twice yearly at our in-person get-togethers • A flexible environment to help you achieve the best work/life balance • Equity, of course! (After the qualifying period) • Monthly recognition scheme, where we celebrate our folk • Support with home working equipment • A personal training and development budget to keep your career and professional growth on track • Private medical insurance with Aviva (after the qualifying period) • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion • Great team ethos, connect through regular team and company socials. • 25 days annual leave plus one extra day per year of service (up to five days) • Employer contribution pension scheme (after the qualifying period)