Customer Success Associate
September 17
🇬🇧 United Kingdom – Remote
💵 £28k - £32k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🚫👨🎓 No degree required
🇬🇧 UK Skilled Worker Visa Sponsor
Description
• Customer Success Associate • Salary: £28k-£32k, plus equity • Location: UK-based, remote • The Vestd platform exists to make share schemes a breeze, and to help people to manage their equity more easily. • We are driven by a mission to see a fairer world of work in which people are rewarded properly for their graft. • This role is designed to optimise our acquisition and retention of customers in our core SME space. • You’ll be working with SMEs, helping founders put in place share schemes for their teams, and helping to solve all their various equity related challenges. • This is an opportunity to work with customers in our core SME area of the business and drive proactive ownership of the customer, establish long term relationships and drive added value for the customer, subsequently reducing churn.
Requirements
• Minimum 3 years experience in a commercial environment • Minimum 1 year in a customer relationship management and development role in a complex B2B environment • Minimum 1 year in a SaaS business • Attention to detail • Customer relationship building skills • Can-do attitude and desire to learn • Work collaboratively with team members from different departments (sales, product, marketing) • Interest in making the platform more intuitive and self-serve
Benefits
• 100% remote, no commuting! • A flexible working environment to help you achieve the best work/life balance. • Equity of course! • Team retreats twice a year, which includes an overnight stay and a big focus on fun and team cohesion. • A personal training and personal development budget to keep your career and professional growth on track. • Great team ethos, connect through regular team and company socials. • Support with home working equipment • Monthly recognition scheme, where we celebrate our folk.
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