Customer Success Associate

October 15

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Vestd

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equity • startups • scaleups • SME • share schemes

51 - 200

Description

• About Vestd • The Vestd platform exists to make share schemes and fundraising a breeze • We help businesses prepare for investment and help investors manage all of their holdings • Job summary: Optimising our acquisition and retention of customers in our Startups team • Helping founders set up their initial equity splits, raise investment and set up share schemes • Opportunity to take ownership of a quickly developing business area • Working closely with sales, marketing and product teams • Responding to customer queries in a timely manner • Representing the interests of customers to enhance the product • Building customer loyalty and reducing churn • Proactively keeping customers engaged and growing MRR via upgrades and referrals • Developing specialist knowledge on startup-specific topics • Continuously iterating processes to improve the customer experience

Requirements

• Demonstrable strong interpersonal skills, and ability to influence others • Continuous learning orientated • Able to balance priorities and meet personal and business targets within a fluctuating and demanding environment. • Sound IT skills • Passion for working with early stage start-ups • Obsessive attention to detail • Can-do attitude and desire to learn • Work collaboratively with team members from different departments (sales, product, marketing) • Interest in making the platform more intuitive and self-serve • Knowledge and/or experience of investment raising process • Entrepreneurial mindset • Interest in product development

Benefits

• 100% remote, no commuting! • A flexible working environment to help you achieve the best work/life balance. • Equity of course! • Team get-togethers twice a year, which includes an overnight stay and a big focus on fun and team cohesion. • A personal learning and development budget to keep your career and professional growth on track. • Great team ethos, connect through regular team and company socials. • Support with home working equipment • Monthly recognition scheme, where we celebrate our folk.