Senior Technical Support Engineer - Shifted Workweek

March 13

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Content Conspiracy

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Content Conspiracy is a creative copywriting and design agency. The company specializes in producing a wide range of content and design services that help brands stand out and make their voices heard. Their offerings include copywriting and editing for various purposes such as annual reports, brand stories, and web copy, along with creative content and design services like logo and identity design, infographics, and web design. Content Conspiracy also provides training and learning design services through customized workshops and business communication training. The company, agile and remote, operates in Bengaluru, Mumbai, and Boston, catering to a wide variety of clients worldwide.

Writing • Editing • Copywriting • Creative Communication • Content Strategy

2 - 10 employees

🤝 B2B

📱 Media

📋 Description

• As a Senior Technical Support Engineer, you will play a critical role in ensuring seamless customer experiences by providing high-quality technical assistance. • You will be part of the global support team, working on a shifted schedule that includes weekends to ensure continuous support coverage. • In this role, you will assist with product-specific cases, manage case escalations, provide phone support and respond to alerts, helping Ping Identity deliver superior customer support. • There are two shift options, Thursday to Monday or Friday to Tuesday. • Hours are defined based on the follow-the-sun model to ensure global support, requiring specific shifts to align with this approach - these will be normal business hours in your regional time zone.

🎯 Requirements

• Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or equivalent work experience • Excellent Communication - both verbal and written; support is conducted via web-based ticketing system, web conferencing and phone • Excellent troubleshooting skills • Demonstrable collaboration and teamwork skills • Ability to prioritize workload and adapt to a fast-paced, follow-the-sun support model • Ability to be a good listener; identifying key information in order to reproduce a customer’s problem remotely • Strong background of working on Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration and troubleshooting • Solid understanding of the technical fundamentals of the Internet - you should have a solid knowledge of protocols such as HTTP, SSL and IPv4/v6 • Working knowledge of Java, web containers (e.g. Tomcat, JBoss) and web servers (e.g. Apache, IIS) • Experience of virtualisation in an enterprise environment • Cloud-based platform services - AWS, Azure, Google Cloud Platform

🏖️ Benefits

• Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations)