Senior Technical Support Engineer

March 7

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $145k - $170k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Kasada

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Kasada is a security company specializing in protecting digital experiences from automated threats and online fraud. Their solutions focus on preventing bot attacks and safeguarding platforms without causing disruptions for real users. Kasada’s defense mechanisms adapt quickly to evolving threats, making them difficult to evade. They provide invisible protection for websites, mobile applications, and APIs, and emphasize ease of use by minimizing management overhead for their clients. Kasada’s technology aims to increase business efficiency by eliminating fake traffic, thereby reducing latency, downtime, and operational costs. Their approach focuses on understanding the adversaries to build resilient defenses against automated attacks.

Web Security • Automated Attack Mitigation • Bot Mitigation • Application Security • API Security

51 - 200 employees

🔒 Cybersecurity

☁️ SaaS

💰 $23M Series C on 2021-12

📋 Description

• Join us in stopping bad bots, for good! Kasada protects millions of online users everyday. • Founded to stop automated bot attacks, we believe the internet should be a safe place for everyone. • Bad bots are highly destructive. • They take over accounts, steal content, overload systems and infrastructure and cause billions of dollars in damages every year. • Seeking to restore trust in the internet, Kasada stops bots at the very first request including those that have never been seen before. • We’ve grown from a few friends working out of a shipping container under the Sydney Harbour Bridge to now operating globally. • We’re spread across the world protecting some of the most well-known brands on the face of the earth. • We’re an innately curious team that’s not afraid to bring bold ideas to create better ways of solving problems. • We’re looking for people who are passionate about solving some of the most difficult and pressing cybersecurity issues, while having fun doing it! • You will be the bridge between our customers and internal teams, providing insight into technical challenges while ensuring a seamless support experience.

🎯 Requirements

• Communication & Problem-Solving • Strong ability to communicate clearly, concisely, and professionally in written and verbal form. • Ability to outline technical reasoning effectively when explaining solutions. • Capable of staying focused under pressure while working with customers to resolve time-sensitive issues efficiently. • Ability to ask the right questions to gather information quickly and efficiently. • Technical Expertise • Web and Networking Fundamentals: • Strong understanding of HTTP, request/response. • Ability to differentiate between client-side vs. server-side issues using tools like browser developer tools, curl, and Postman. • Cloud & Proxy Infrastructure: • Familiarity with CDNs, Reverse Proxies, Firewalls,and how network flows impact security and application behavior. • Ability to diagnose issues with load balancers, API gateways, and cloud networking. • Troubleshooting & Debugging: • Demonstrated expertise in rapidly diagnosing errors and identifying their source within a distributed system. • Excellent troubleshooting skills to efficiently resolve issues without unnecessary deep dives. • Experience analyzing logs, network traces, and debugging web/mobile app issues. • Code Analysis: • Experience reading and writing code in JavaScript and at least one other typed language • Understanding of basic software architecture principles, including best practices and trade-offs. • Familiarity with Git and version control workflows. • Mobile App Awareness (Bonus): • Awareness of different mobile application types (native, hybrid, WebView) and how they handle network requests. • Basic understanding of mobile debugging tools (e.g., Charles Proxy, Wireshark, or browser developer tools for mobile debugging).

🏖️ Benefits

• A stake in Kasada’s global success with equity/stock options • Flexible working hours and arrangements - Create a schedule that suits you • Support for growing families - Generous parental leave allowances and resources to help in the lead up, during and after parental leave. • Resources for well-being to support your growth including our EAP - confidential counselling for you and your loved ones • Birthday leave • Wellness leave • An action packed calendar of fun in-person and virtual events