8x8
8x8 is a comprehensive platform and partner designed to enhance customer experience (CX) by unifying business communications and interaction data. Trusted by over 3 million business users, 8x8 provides solutions such as contact centers, unified communications, and no-code APIs to address complex communication challenges. By integrating artificial intelligence into their platform, 8x8 helps businesses connect teams and customers, gain insights, and drive impactful results. The platform aims to modernize operations, mitigate risks, and build customer loyalty, offering a seamless and efficient experience for enterprises.
VoIP business phone service • hosted VoIP • Small business phone systems • web conferencing • virtual contact center
Senior Director, Technical Support
March 1
🏄 California – Remote
🤠 Texas – Remote
💵 $176.6k - $344.4k / year
⏰ Full Time
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
8x8
8x8 is a comprehensive platform and partner designed to enhance customer experience (CX) by unifying business communications and interaction data. Trusted by over 3 million business users, 8x8 provides solutions such as contact centers, unified communications, and no-code APIs to address complex communication challenges. By integrating artificial intelligence into their platform, 8x8 helps businesses connect teams and customers, gain insights, and drive impactful results. The platform aims to modernize operations, mitigate risks, and build customer loyalty, offering a seamless and efficient experience for enterprises.
VoIP business phone service • hosted VoIP • Small business phone systems • web conferencing • virtual contact center
📋 Description
• Leadership of a Global (US, APAC & EMEA) Technical Support team, hiring, and overall customer experience excellence • Designing and delivering a scalable program that demonstrates value and establishes relationships with all segments of customers • Contribute thought leadership and best practices, for both internally and externally around customer experience improvements • Develop the right strategy to support customers of 8x8 channel partners delivering a world-class service experience • Implements plans for key initiatives and investment areas to achieve defined goals and objectives
🎯 Requirements
• Experience with enterprise software solutions; Ideally CRM, Analytics, integration points, in a SaaS environment • Ability to think strategically, as well as tactically and to exercise sound judgement in priority/goal setting • Leading highly technical teams
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