Chainguard
Chainguard is a company that specializes in building secure container images to enhance software security and compliance. Their products include low-to-zero CVE container images, which are updated daily to maintain security and compliance standards such as FedRAMP, NIST 800-53, PCI-DSS, SOC2, and CIS benchmarks. Chainguard focuses on reducing vulnerabilities, automating compliance, and supporting development workflows without compromising on innovation and productivity. The company serves a wide range of industries, including highly regulated sectors, by providing hardened image solutions to mitigate software supply chain risks and enhance application security.
Senior Technical Support Engineer
February 21
🇺🇸 United States – Remote
💵 $125k - $150k / year
⏰ Full Time
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
Chainguard
Chainguard is a company that specializes in building secure container images to enhance software security and compliance. Their products include low-to-zero CVE container images, which are updated daily to maintain security and compliance standards such as FedRAMP, NIST 800-53, PCI-DSS, SOC2, and CIS benchmarks. Chainguard focuses on reducing vulnerabilities, automating compliance, and supporting development workflows without compromising on innovation and productivity. The company serves a wide range of industries, including highly regulated sectors, by providing hardened image solutions to mitigate software supply chain risks and enhance application security.
📋 Description
• As a Senior Technical Support Engineer, you will be part of the Customer Success organization at Chainguard, working directly with our customers and collaborating closely across multiple cross functional teams. • You are an experienced enterprise software support professional with a high technical aptitude and a passion for highly complex technical problem solving. • You love to resolve complex technical challenges for customers and use your in-depth knowledge gained through these challenges to improve the customer experience.
🎯 Requirements
• You must be a curious individual who is continuously learning, has a strong intellectual drive for excellence, and has the desire to develop solutions to complex problems • Minimum of a bachelor's degree (STEM field preferred), or equivalent work experience • 5+ years of experience supporting enterprise customers in a highly technical support role • Strong experience, and passion for, providing a superior customer experience via thoughtful and excellent written and verbal communication • Ability to collaborate effectively with cross functional engineering teams and business partners • Must be familiar with CI/CD concepts, Docker, Kubernetes, GitHub, and Terraform • Bonus points include interest or experience in modern security frameworks and protocols, software supply chain security, and vulnerability scanning • Startup experience preferred
🏖️ Benefits
• Equity/stock options • Unlimited PTO • Remote work with flexible coworking and team meetup opportunities • Home office and internet stipend • 100% health/dental/vision insurance coverage for you and your family • Monthly Wellness budget
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