OpenBright
OpenBright is a foundation dedicated to awarding grants for women's research in computing. They work closely with partner universities to support research endeavors, focusing on promoting gender diversity within the field. The foundation organizes funding calls and provides detailed guidance on application processes and requirements. OpenBright is committed to empowering women in tech by offering financial support and fostering an inclusive environment for innovation and change.
Women in tech • Grant funding • Computing
Lead Customer Support Engineer
February 19
OpenBright
OpenBright is a foundation dedicated to awarding grants for women's research in computing. They work closely with partner universities to support research endeavors, focusing on promoting gender diversity within the field. The foundation organizes funding calls and provides detailed guidance on application processes and requirements. OpenBright is committed to empowering women in tech by offering financial support and fostering an inclusive environment for innovation and change.
Women in tech • Grant funding • Computing
📋 Description
In your role as a Lead Customer Support Engineer at CompScience, you'll be assisting clients with our AI-enabled Computer Vision application. • Your technical expertise will be vital in supporting video management, camera infrastructure, and problem resolution on our cutting-edge AI platform for our valued customers. • Lead a cross-functional team of Support Engineers to determine video requirements for client site safety analysis.
🎯 Requirements
Bachelor's degree in Information Science, Computer Science, Information Technology, or a related field. • 7+ years of experience deploying and supporting IT and/or video surveillance systems in commercial settings, including familiarity with IPV4/IPV6, network topology troubleshooting, and knowledge of IP and analog camera technologies. • 2+ years of experience leading IT or Support Engineering teams • Experience deploying AWS virtual machines. • Excellent troubleshooting and analytical thinking skills, with a proven ability to produce high-quality documentation. • Strong customer empathy and a passion for delivering a superior customer experience, demonstrated through experience supporting multiple clients simultaneously and outstanding verbal and written communication skills. • Positive, professional attitude, comfortable working in a dynamic startup environment, and not afraid to think outside of the box.
🏖️ Benefits
Fast-paced startup environment where your ideas can quickly become reality • Opportunity to wear multiple hats and grow beyond your job description • Remote-first culture with home office support • Comprehensive health benefits (Medical, Dental, Vision, HSA) • 401(k) plan and life insurance • Flexible time off and 12 weeks parental leave • Professional development reimbursement
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