Rec Gen
Rec Gen is a consulting firm focused on delivering domain expertise to help transform business challenges into opportunities. They provide comprehensive consulting services, including digital transformation, program and project management, and supply chain management. The firm's approach emphasizes building relationships and providing tailored support, ensuring that they partner with clients to develop effective strategies and tools for success.
Tech sales • GTM • Go-To-Market • Exec Search • Executive Search
Senior End User Technical Support Analyst
February 14
Rec Gen
Rec Gen is a consulting firm focused on delivering domain expertise to help transform business challenges into opportunities. They provide comprehensive consulting services, including digital transformation, program and project management, and supply chain management. The firm's approach emphasizes building relationships and providing tailored support, ensuring that they partner with clients to develop effective strategies and tools for success.
Tech sales • GTM • Go-To-Market • Exec Search • Executive Search
📋 Description
• Responsible for Level 1 or Level 2 service desk support and may be the first contact for answering any calls to the help desk or will be the first level of escalation to resolve a request. • These staff will perform basic and advanced phone and remote support and troubleshooting to resolve requests; • Responsible for Basic or Advanced onsite/desk-side hardware and software device support including troubleshooting, hardware replacement, software installation and configuration tasks; • Responsible for managing the backend systems to support the End User computing environment including Configuration and Asset Management, Antivirus and Threat Protection systems, Service Management and Network Printing systems.
🎯 Requirements
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