Senior Support Engineer

Yesterday

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

📞 Support Engineer

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n8n

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n8n is a secure, AI-native workflow automation platform designed for technical teams. It allows users to build autonomous, multi-step agents and automate workflows across various applications with limitless integrations. With support for both code and a user-friendly interface, n8n empowers businesses to streamline operations, enhance IT and security processes, and supercharge their CRM, all while maintaining compliance and ensuring mission-critical uptime.

AI • SOAR • Workflow Automation

51 - 200 employees

Founded 2019

🔌 API

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. • We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. • With 500+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes. • Provide technical support to users via tickets, chat, and community forums. • Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance. • Collaborate with the engineering team to escalate and resolve complex technical challenges. • Create and maintain documentation, FAQs, and knowledge base articles. • Identify common issues and work on solutions to improve product reliability and user experience. • Contribute to the community by answering questions and sharing best practices.

🎯 Requirements

• 5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support) • Open to participate in an paid on-call rotation to provide after-hours support • Strong understanding of workflow automation, APIs, and integrations. • Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP • Good understanding of JavaScript, Node.js, and Docker. • Experience with Kubernetes is a plus. • Excellent problem-solving skills and attention to detail. • Strong communication skills and ability to explain technical concepts to non-technical users. • Passion for helping users and improving product usability.

🏖️ Benefits

• Competitive compensation 💸 – We offer fair and attractive pay. • Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. • Work/life balance 🏖️ – We work hard but ensure you have time to recharge: • Europe: 30 days of vacation, plus public holidays wherever you are. • US: 15 vacation days, 8 sick days, plus public holidays wherever you are. • Health & wellness 🩺 – • Europe: We provide benefits according to local country norms.* • US: Comprehensive medical (PPO 1200), dental, and vision plans. • Future planning 💰 – • Europe: We provide pension contributions according to local country norms.* • US: 401(k) retirement plan. • Financial security 🛡️ – • Europe: We provide benefits according to local country norms.* • US: Short-term & long-term disability insurance, life & AD&D coverage, and additional hospital coverage. • Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. • A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! • Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. • Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. • Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. • An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94!