Global Client Support Associate

September 23

Apply Now

Receive Emails with Similar Jobs

Context Travel

WebsiteLinkedInAll Job Openings

tours • walking tours • travel • sustainable tourism • education

11 - 50

💰 $5M Series B on 2017-09

Description

• Provide top-quality support to clients as a first touch point for Context • Act as a brand ambassador for Context to potential clients inquiring through email • Assist placing and adjusting or cancelling orders • Handle payments, credits, and refunds • Ensure relevant client information is added to orders and expert notes • Work closely with regional Global Client Support Managers to improve client experience • Collaborate with Global Client Support Manager to vision future tooling automations • Support team and contractors with decision-making and escalations for client issues • Proactively identify and escalate potential client pain points • Cultivate a strong co-working relationship with regional Delivery teams

Requirements

• A passion for traveling and learning about world culture, history, and art • A minimum of 2-3 years of experience working in a client-facing role, preferably in the travel, tourism, or hospitality industry • Digital native or strong digital proficiency - preference for applicants with experience in Front, Hubspot, Slack, and Google for Business suite (Google Sheets, Docs, Forms, Drive, Gmail) • Ability to work efficiently in a fast-paced, international, tech-reliant environment, independently and as part of a distributed team • Bachelor's degree in the liberal arts preferred

Benefits

• A supportive, mission-oriented work environment with colleagues who care • Unlimited access to online seminars and in-person tours • Annual learning & wellness stipend to pursue personal and professional interests • A competitive salary with 401K (+ match), health & dental insurance • Tech stipend • Flexible PTO (with no caps, encouraged minimums, and parental leave) • A remote-first work policy • An annual company retreat