Customer Service Representative

4 days ago

🏈 Alabama – Remote

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🌵 Arizona – Remote

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+8 more states

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💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Apply Now
Logo of Contractor In Charge

Contractor In Charge

Dispatch & Scheduling • Bookkeeping & Accounting • Software Setup • Service Management • Quickbooks

Description

• Answer all incoming calls, as the initial point of contact • Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home • Provide a sense of calm and exhibit empathy for customers, so they feel comfortable • Conduct service-related, follow-up calls to check in on past customers and assess their current needs • Help the field team by taking detailed notes from customer calls and entering them into our system • Contribute to our company’s culture by being upbeat and hard-working

Requirements

• High School Diploma/GED is required • Self-starter, reliable, flexibility with hours • High level of accuracy and efficiency • Exceptional verbal and written communication skills • Courteous, professional manner, strong customer service skills • Computer literacy and strong typing skills (30+ WPM), experience with Microsoft Office • Excellent multitasking and follow-up skills, with high attention to detail • Excellent interpersonal communication skills on a professional and technical level • Able to work both independently and as part of a team • Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! • HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required.

Benefits

• Competitive Pay • Work From Home • Medical Benefits – after 90 days! • Simple IRA + Match • PTO • Paid Training & Education • Bonus Plan • Advancement Opportunities

Apply Now

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