Customer Service Representative

April 3

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

+8 more states

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Contractor In Charge

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Contractor In Charge is a company specializing in outsourcing back office tasks for home service contractors, including plumbers, electricians, and HVAC professionals. Founded by Lynn Wise, the company offers a scalable and decentralized approach to answering services and bookkeeping, providing industry-trained call answering representatives and comprehensive financial reporting. Contractor In Charge focuses on delivering 'Old Fashioned Service with Cutting Edge Technology,' ensuring 24/7 live phone answering, outbound appointment setting, and administrative support. With a strong emphasis on customer care and real-time bookkeeping, the company helps clients streamline operations and scale their business effectively.

Dispatch & Scheduling • Bookkeeping & Accounting • Software Setup • Service Management • Quickbooks

11 - 50 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• Answer all incoming calls, as the initial point of contact • Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home • Provide a sense of calm and exhibit empathy for customers, so they feel comfortable • Conduct service-related, follow-up calls to check in on past customers and assess their current needs • Help the field team by taking detailed notes from customer calls and entering them into our system • Contribute to our company’s culture by being upbeat and hard-working

🎯 Requirements

• High School Diploma/GED is required • Self-starter, reliable, flexibility with hours • High level of accuracy and efficiency • Exceptional verbal and written communication skills • Courteous, professional manner, strong customer service skills • Computer literacy and strong typing skills (30+ WPM), experience with Microsoft Office • Excellent multitasking and follow-up skills, with high attention to detail • Excellent interpersonal communication skills on a professional and technical level • Able to work both independently and as part of a team • Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! • HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required.

🏖️ Benefits

• Competitive Pay • Work From Home • Medical Benefits – after 90 days! • Simple IRA + Match • PTO • Paid Training & Education • Bonus Plan • Advancement Opportunities