Customer Service Representative

October 17

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Contractor In Charge

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Dispatch & Scheduling • Bookkeeping & Accounting • Software Setup • Service Management • Quickbooks

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Description

• Customer Service Representative at Contractor In Charge, providing home service solutions. • Answer customer calls, guide them through service options, and follow up with them. • Maintain professionalism and high standards of customer service and communication.

Requirements

• High School Diploma/GED is required • Self-starter, reliable, flexibility with hours • High level of accuracy and efficiency • Exceptional verbal and written communication skills • Courteous, professional manner, strong customer service skills • Computer literacy and strong typing skills (30+ WPM), experience with Microsoft Office • Excellent multitasking and follow-up skills, with high attention to detail • Excellent interpersonal communication skills on a professional and technical level • Able to work both independently and as part of a team • Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! • HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required.

Benefits

• Medical Benefits – after 90 days! • Simple IRA + Match • PTO • Paid Training & Education • Bonus Plan • Advancement Opportunities