SaaS Customer Support Specialist

March 8

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

+14 more states

🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $53k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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SureCost

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SureCost is a company that specializes in pharmacy purchasing and inventory management software solutions. It helps pharmacies save time and money by unifying pharmacy purchasing, inventory, and compliance management in one seamless solution. With SureCost's software, pharmacies can optimize buying decisions, ensure compliance with DSCSA regulations, and reduce excessive inventory. This results in significant cost savings and efficiency improvements for their pharmacy clients. SureCost's platform works with all major wholesalers and offers features like rebate modeling, vendor compliance, and mobile app integration to enhance operational visibility and control for pharmacies.

Purchasing/Price Monitoring & Real Time Comparing • 3PL Logistics • Inventory Management (Perpetual & Physical Inventory) • Accounting Integration • Rebate Monitoring

11 - 50 employees

💊 Pharmaceuticals

☁️ SaaS

📋 Compliance

📋 Description

• Provide the highest quality software support via inbound customer calls and email inquiries • Analyze problems, research solutions, and provide easily understood answers to customers • Provide end-user support and training, present new services to help existing customers • Coordinate with internal teams to ensure thorough support for clients

🎯 Requirements

• 3+ years of software/application support experience specifically for a B2B SaaS product • Clear and concise communication and documentation style • Ability to break down, analyze and solve complex problems • Organization and time management skills a MUST • Must be self directed and thrive in a fast paced environment with minimal direction • Excellent written and verbal communication skills • Huge Plus If You Have: • Experience supporting a healthcare or pharmaceutical industry SaaS product • HubSpot experience

🏖️ Benefits

• Fully Remote • Unlimited PTO (Highly suggested 3-week minimum) • Flex Hours • 100% healthcare premiums covered for employees • 70% healthcare premiums covered for dependents • Low cost-to-employee vision and dental • Automatic 3% employer addition to 401k • 12 weeks of fully paid Parental Leave • Technology stipend to cover the equipment you need to set up your home office • Professional development reimbursement