NC Psychiatric Association
NC Psychiatric Association is a professional medical organization that represents nearly 1,000 psychiatrists in North Carolina. It serves as the district branch of the American Psychiatric Association, focusing on mental health advocacy, education, and support for its members. The association provides resources such as training on psychological first aid, organizes conferences, and offers job postings for psychiatrists. It is committed to promoting mental health and well-being within the community, particularly in response to traumatic events and disasters.
Healthcare Customer Service Representative
March 16
NC Psychiatric Association
NC Psychiatric Association is a professional medical organization that represents nearly 1,000 psychiatrists in North Carolina. It serves as the district branch of the American Psychiatric Association, focusing on mental health advocacy, education, and support for its members. The association provides resources such as training on psychological first aid, organizes conferences, and offers job postings for psychiatrists. It is committed to promoting mental health and well-being within the community, particularly in response to traumatic events and disasters.
📋 Description
• As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services. • You will work in a remote high-volume call center environment and receive/respond to approx. 60-65 incoming calls per day from providers, referral sources and patients. • You will collect clinical and demographic information and enter it into our Advanced Psychiatry Associates portal. • Excellent empathy and patience to deal with difficult callers or complex requests. • Strong attention to detail. • Compliance with all company policies, including HIPAA/PHI. • Meet/exceed individual performance goals in the areas of: Call Quality, Attendance, Adherence, and other Contact Center objectives.
🎯 Requirements
• High School Diploma or GED • Minimum 2 years Customer Service experience in a call center environment • Minimum 1 year of experience working in the healthcare or medical industry with medical terminology • Ability to navigate dual monitors and multiple applications • Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening) • Basic PC & Search Engine abilities (for example: use the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons) • Internet Requirements: Speeds: 2mb/10mb upload and 10mb/25mb download or higher • High-speed Internet: Fiber or Cable connection required, DSL, Satellite, Wireless and Hotspot are prohibited due to poor connections • While working, required to hardwire with an ethernet cable
🏖️ Benefits
• Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match • Generous PTO • 401K Savings Plan • Paid Parental Leave • Advancement Opportunities • Professional skills training • Tuition reimbursement • Walgreens Discount - receive up to 25% off eligible items • Great culture with a sense of community
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