Customer Support Specialist, Japanese Speaker

March 15

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PartnerHero

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PartnerHero is a company that specializes in providing customer experience and operational outsourcing services. They offer solutions such as customer support, technical support, content moderation, and trust and safety. Their services are powered by their approach of integrating human expertise with augmented AI technologies to enhance efficiency and reduce costs. PartnerHero caters to a variety of industries, including food delivery, eCommerce, fintech, edtech, health and wellness, and SaaS. Operating globally, they build onshore, offshore, and nearshore teams to deliver exceptional and personalized customer experiences.

Customer Experience • Customer Support • Trust & Safety • Outsourcing • Startups

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🛍️ eCommerce

📋 Description

• As a Japanese Support Associate, you will be handling requests, bug reports, and various issues reported by users from the platform via tickets and providing phone support in native honorific Japanese. • You will be the first point of contact between our existing and potential Students and Instructors in the Japanese market, in addition to this, you will be responsible for ensuring the quality of the courses that are uploaded to the Platform by reviewing them for compliance with policies and quality criteria. • We are interested in hiring individuals with a commitment to customer satisfaction, critical thinking, reading between the lines, and the ability to make quick and accurate decisions. • Provide professional, empathetic and helpful responses to customer support tickets via email, phone calls and internal tools. • Master the product you support, learning all its nuances and keeping up-to-date with the latest updates and support policies. • Troubleshoot technical issues reported by Students and Instructors and offer solutions or workarounds. • Work on special short-term projects required and requested by the hiring client

🎯 Requirements

• Excellent (near-native) written English. • Knowledge and experience in using Honorific Japanese (Keigo). • Amazing customer service skills • Proactive attitude and the willingness to take the initiative without being asked to • Strong attention to details • Ability to quickly communicate through accurate and timely typing • Handle difficult conversations and challenging situations • Ability to work without micromanagement • Strong reading comprehension and problem-solving skills • Strong technical proficiency with the web, computers, and smartphones • Flexibility with schedules and days off • Ability to provide workarounds when a solution is not clear to the customer

🏖️ Benefits

• Full-time employment • Competitive compensation based on experience • A dedicated wellness program, including support from an in-house psychologist • Attractive benefits package including medical, dental, and vision options based on location • Access to free posture-based fitness workouts from home • Paid Sabbatical Leave • Training opportunities provided by PartnerHero and outside entities • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development