Email Support Specialist

March 14

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Recruitica

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Recruitica is the leading recruitment-to-recruitment (Rec2Rec) platform that connects top recruiters with leading agencies worldwide, aiming to enhance both recruitment careers and business through effortless matching. With a focus on providing exclusive job opportunities and comprehensive insights into recruitment culture and structures, Recruitica streamlines the job search process for candidates while offering agencies access to a pool of skilled professionals. Whether you are seeking to advance your career as a recruiter or find the ideal talent for your company, Recruitica is dedicated to making the recruitment experience faster, smarter, and hassle-free.

Rec2Rec • Recruitment To Recruitment • R2R • Rec2Rec Online Marketplace • Internal Recruitment

11 - 50 employees

Founded 2022

🎯 Recruitment

👥 HR Tech

🤝 B2B

📋 Description

• Provide timely and professional responses to customer inquiries and issues via email. • Handle a high volume of customer emails and maintain excellent response times. • Understand and empathize with customer concerns, actively listen to their needs, and provide accurate and appropriate solutions. • Troubleshoot customer problems and provide step-by-step guidance or instructions to resolve issues. • Maintain a comprehensive knowledge of company products, services, and policies to address customer questions effectively. • Escalate complex or unresolved issues to the appropriate team or supervisor for further assistance. • Document customer interactions, inquiries, and resolutions accurately in the customer support system. • Identify recurring customer concerns and provide feedback to improve products, services, and processes. • Collaborate with cross-functional teams, including sales, technical support, and operations, to ensure prompt and accurate responses to customer inquiries. • Stay updated on industry trends, product updates, and new features to provide informed assistance to customers.

🎯 Requirements

• High school diploma or equivalent; bachelor's degree preferred. • Previous experience in customer service or email support roles is desirable. • Excellent written communication skills with a strong command of grammar, spelling, and punctuation. • Ability to handle multiple tasks and prioritize workload effectively to meet deadlines. • Exceptional attention to detail and problem-solving skills. • Empathy and patience in dealing with customers' concerns and frustrations. • Proficient in using email management systems and customer support software. • Strong computer skills, including proficiency in Microsoft Office and familiarity with CRM software. • Ability to work independently as well as part of a team in a fast-paced environment. • Strong time management skills with the ability to adapt to changing priorities.