Remote Customer Service Representative

March 14

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Dragonfly Therapy

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Dragonfly Therapy is a physical therapy provider located in Bangor, Maine. Despite its commitment to delivering excellent patient care over the past 19 years, the company has announced its closure due to rising operational costs and flat insurance reimbursement rates. While no new patients are being accepted, Dragonfly Therapy is dedicated to ensuring a smooth transition for its existing patients and staff, providing therapy staff to other locations in the area.

11 - 50 employees

Founded 2005

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• We are looking for a motivated and customer-focused Remote Customer Service Representative who is proficient in Microsoft Office tools to join our support team. • The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience through various communication channels (phone, email, chat). • This role requires excellent communication skills, problem-solving abilities, and a strong understanding of Microsoft tools. • Respond to customer inquiries via phone, email, and chat in a timely and professional manner. • Troubleshoot and resolve customer issues by identifying solutions or escalating to the appropriate department when necessary. • Record customer interactions and maintain detailed logs of inquiries, complaints, and feedback using Microsoft tools like Excel and Word. • Maintain an in-depth knowledge of the company's products, services, and policies to provide accurate information to customers. • Investigate and resolve customer complaints, working with internal teams to ensure a high level of customer satisfaction. • Ensure that unresolved customer issues are followed up and resolved promptly. • Work closely with other team members to share information, improve processes, and enhance the customer service experience. • Maintain the confidentiality of customer and company information in accordance with company policies.

🎯 Requirements

• High school diploma or equivalent (Associate's or Bachelor's degree is a plus) • Previous experience in customer service or a call center environment preferred, but not required • Proficiency in Microsoft Office Suite, especially Outlook, Word, and Excel • Strong verbal and written communication skills • Ability to manage multiple tasks and work in a fast-paced environment • Excellent problem-solving and critical-thinking abilities • A customer-first attitude with a friendly and professional demeanor • Ability to work independently with minimal supervision • Reliable high-speed internet connection • Familiarity with customer service software (e.g., CRM tools) is a plus • Personal computer with up-to-date Microsoft Office software • Comfortable with remote work technology (e.g., Teams, Zoom)

🏖️ Benefits

• remote work flexibility • training opportunities • career growth within the company